Teams | Collaboration | Customer Service | Project Management

What's New: What we launched in April 2026

AI is rapidly changing how teams build, decide, and ship. But here’s what the teams in the lead have already figured out: the difference between AI that’s helpful and AI that’s truly transformative comes down to three things. The context you feed it. The speed at which your team can get on the same page. And whether you’re building on your team’s collective intelligence — not just one person’s prompt.

Managing Project Intake for Service Businesses

Projects are super important to a service-based business. But the actual intake process can be complicated, usually due to a lack of organization and formal processes. How do you decide what to take on? How do you make sure you don’t overpromise and underdeliver? The answer is a Project Intake Process, and if you aren’t using PSA (Professional Services Automation) software like OneDesk to handle it, you’re probably working harder than you need to.

Miro AI Slides: From Prompt to Presentation in 120 Seconds

Spending hours formatting slides is the old way. In this video, we show you how to generate a full presentation in Miro in under two minutes using AI, including how to write prompts that actually give you great results, generate custom images, get expert feedback from AI Sidekicks before you present, and import existing PDFs to build on. Your next deck starts here. Subscribe for more tips that help you work faster and smarter in Miro.

React Native and AI Integration: How to Build Smarter Mobile Apps

Mobile apps in 2026 are moving beyond static screens and basic forms. Users expect apps that anticipate needs, understand input, and adapt in real time. React Native combined with AI provides a clear path to build cross-platform apps that feel smart and responsive on both iOS and Android.

May 2026 Version Update: New Apps by Scoro & Work Management Improvements

This month’s theme is data centralization and precision. From purpose-built apps in Scoro that will help you retire those last few fragmented spreadsheets, booking tool improvements, and new and improved finance integrations – every team will find useful updates in this release to improve their operational efficiency and data precision.

How Claude Cowork works with Teamwork.com (and why it matters for your team)

Claude Cowork isn't another chatbot you paste tasks into. It's a desktop AI agent that sits on your computer and connects directly to the tools you already use, including Teamwork.com. The difference matters more than most teams realize. When your AI can pull live project data, flag overdue milestones, and draft client reports without you copy-pasting context, you stop treating AI as a side tool and start treating it as a coworker.

10 Best Project Management Tools For Remote Teams In 2026

I've worked in a number of remote teams over the years. The single biggest mistake I've seen? Teams picking tools built for co-located offices and then wondering why things kept slipping. Remote project management has real, specific demands. McKinsey research confirms that hybrid and remote arrangements are now a permanent fixture for knowledge workers. The tool has to carry some of the coordination weight that a shared office naturally handles.

Portfolio Management Solutions: How To Pick The Right One For Your Team

Before I joined Teamwork.com, I managed client delivery for agency firms. Back then, "portfolio visibility" meant a color-coded spreadsheet that was outdated before the Monday standup finished. The truth is, most teams don't go looking for portfolio management solutions because everything's working. They go looking because something broke.

View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.