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By Prashant Kumar
If you are a software developer, you must often hear the term “sprint cycle” or may also be part of it. But if not, you must wonder what it is and why it matters. Well! It is a short process that contains sessions of feedback, flexibility, and scope for continuous improvement for the development team. Sprints enable teams to deliver high-quality work faster and adapt swiftly to evolving requirements.
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By Varun Kodnani
In pursuing business growth and employee efficiency, managers strive for teams that operate smoothly and independently. Yet, monitoring employee productivity solely through intuition can challenge today’s complex work environments. Thankfully, the solution lies within productivity tracking software, offering a window into your team’s daily activities. But with so many options available, which tools truly stand out as champions of workforce efficiency? Let’s find out.
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By Varun Kodnani
“A customer service BPO (business processing outsourcer) is a company that handles incoming and outgoing customer communication for other businesses.” The fact that customer experience (CX) is the critical factor behind the growth of any business cannot be denied. Business process outsourcing (BPO) leverages the “customer satisfaction” aspect to advertise its goods and services.
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By Varun Kodnani
Starting a business is not an easy task. It’s full of hard work, anticipation, and more strategies. It can feel like a battle starting from navigating the maze of registering your business, getting permissions, hiring and marketing. But don’t worry! We got you if you want to know how to start a BPO business. We’re here to make your BPO business have a smooth start. Why not start with the basics of the BPO industry now?
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By Varun Kodnani
Shrinkage is a complex problem that is common in many call centres. As the industry rises, problems become more persistent. Therefore, call centre shrinkage needs to be taken into consideration. Why and how let’s.
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By Varun Kodnani
How does BPO determine and weigh its metrics? Is it just by employing appropriate call centre KPIs, or is there more? Well, KPI, which stands for “Key performance indicators,” means measuring a company’s business’s development, performance, or position. Even though KPIs might vary from industry to industry, they are crucial to every business.
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By Varun Kodnani
With the age of digital acceleration, businesses seek to optimize efficiency while navigating technological advancements and cost pressures. BPO outsourcing emerges as a strategic solution, allowing companies to focus on core competencies while reducing expenses. With the global BPO market valued at $249.9 billion and projected to grow by 9.1% by 2030, its importance is undeniable. Recognized by publications like Forbes, BPO outsourcing continues to redefine business operations across all scales.
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By Divya Pandey
The word outsourcing originated in the 1970s when manufacturing corporations looking to improve efficiency began employing outside firms to manage non-essential procedures. In 1989, it was first recognized as a business strategy, and later, in the 1990s, it became a fundamental part of the business. One of the oldest yet popular mainstream business practices that allows companies to profit more from the global supply chain is outsourcing. Business process outsourcing (BPO) was booming then.
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By Divya Pandey
Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.
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By Divya Pandey
Technology is evolving, and it is transforming many industries around us. The BPO industry is no exception. As this sector is well-known for being extremely tech-savvy, the transition rate is noticeably high. We must recognize the upcoming challenges posed by tech development and digital transformation around the BPO Industries.
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By Flowace
Single sign-on (SSO) is your key to unlocking a world of convenience and security. Imagine logging in once in the morning and seamlessly accessing all your work applications, like Flowace, Google Drive, Slack, and Asana, without needing to remember multiple passwords. That's the power of SSO! It acts like a central hub, allowing you to use one set of credentials to access all your authorized applications. No more struggling to remember different passwords or wasting time logging in repeatedly.
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By Flowace
This report provides a narrative overview of employee productivity within the company. It aims to identify trends, highlight areas for improvement, and showcase employee successes.
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By Flowace
There are scientifically proven techniques to boost your productivity. Pomodoro timer is a proven and renowned technique to help you #focus Do you adopt any techniques to boost your productivity and quality of work? Let us know your thoughts in the comments section.
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By Flowace
Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success with Call Center Innovative Ideas.
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By Flowace
Check out Flowace and Time Champ, the top players in time tracking software in 2024. Features like automated timesheet management and employee monitoring are perfect for addressing potential issues. Compare their features, benefits, honest customer feedback, and pricing to find the best fit for your needs.
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By Flowace
Discover how to effortlessly manage user accounts in Flowace with our Excel bulk upload feature! In this tutorial, we'll guide you through the simple steps to import multiple users seamlessly into your Flowace platform using an Excel spreadsheet. Say goodbye to manual data entry and hello to efficient user management. Watch now and streamline your workflow with Flowace! Search suggestions employee monitoring software time tracking app clickup time tracking harvest time tracking time doctor software time doctor review.
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By Flowace
Have you ever felt undervalued during an appraisal? Have you experienced unequal treatment in your workplace? Take charge of the situation. Document your efforts and accomplishments as you strive for fairness. This record will serve as evidence and empower you to prevent future unfair treatment.
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By Flowace
Firstly, you will waste much less time in planning daily tasks for your team. This means you can talk less and do more. Secondly, you can easily measure the timeline of the plan vs. what is happening. This will help you identify people's inefficiencies and loopholes in the plan. Using workflow automation software can boost your company’s efficiency, productivity, and profits by at least 40%.
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By Flowace
1. Planning: Determine operator requirements and capacity before quoting for work orders.
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Flowace is an intuitive tool for simplified workforce productivity management.
Effortlessly monitor your employees activities like usage of apps and websites, meeting time, transit time, and more. With Flowace, you can easily keep track of time and ensure that employees are focused on their work, irrespective of their work location.
Workforce analytics for modern teams:
- Performance monitoring: Get real-time insights on remote employees’ activity. With Flowace's productivity monitoring feature, you can spot areas for improvement and streamline operations. Thus boosting employees’ performance by identifying bottlenecks and ensuring better resource utilisation.
- Hybrid employee monitoring: Manage your remote workforce irrespective of their location. The Hybrid employee monitoring tool leverages you to track their work patterns, ensuring better team management. With Flowace, you can effectively monitor productivity, ensure data security, and streamline communication, leading to enhanced productivity.
- Remote employee activity analysis: Get actionable insight into how your team works with Flowace’s intuitive dashboard and customized timesheets. Our automated data empowers efficient time management and enhances informed decision-making, helping your organization optimize performance and productivity.
- Budget allocation: Stay on top of every project’s financial health. Get a holistic project overview, track how much time employees are spending, understand the resource allocation and identify the associated costs. This enables better financial control and maximises ROI for every project.
The all-in-one time tracking software to boost productivity for modern teams by minimum 31%.