Pre-approved actions: Let auto assist execute approved steps automatically | What's New

Save agents time by letting auto assist execute selected actions automatically. With pre-approved actions, admins can mark specific custom actions or action flows to run without requiring agent approval.

When auto assist determines the right step, it executes it instantly—helping agents move faster while maintaining administrative control over what can run automatically.

Want auto assist to execute approved actions automatically? See Pre-approved actions in action: https://zdsk.co/48JmD58

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube

Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2026
👉 X: https://zdsk.co/ZendeskX
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 Reddit: https://zdsk.co/ZendeskReddit
👉 Instagram: https://zdsk.co/ZendeskInstagram
👉 TikTok: https://zdsk.co/ZendeskTikTok

#Zendesk #CustomerService #CustomerExperience #EmployeeService