Teams | Collaboration | Customer Service | Project Management

Learn how to set up the connection between Zendesk and your facebook page to address questions and comments from your followers.

Learn how to create, configure, and publish an AI agent with Zendesk AI Agents – Essentials.

In this session, the WFM team will walk you through getting started with Zendesk Workforce Management.

With generative AI, Zendesk admins can now create custom apps in minutes, simply by using plain language prompts. No tickets, no sprints, no code, no expensive development. Just apps that boost agent productivity and move business forward. What used to take months can now be achieved in minutes. App Builder empowers teams to deliver smarter, more tailored support. Start building today!

Troubleshoot access to Zendesk reporting. Use this guide for quick solutions to common issues, from login problems to permissions errors.

Add a social media button to your website or help center with this tutorial. Learn how to insert its code snippet into your header template.

Learn how to quickly access your own unsolved tickets in Zendesk Support using the built‑in Views feature.

Learn how to track quick answer exits vs. tickets in Zendesk Explore with step‑by‑step guidance.

Learn how to set up generative search that offers AI generated answers as a summary of your help center content.

Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered support. Watch live demos of Copilot dashboards tracking time savings and resolution rates. Get expert tips to identify gaps and prioritize automation. Don’t miss the live Q&A. Join us to level up your support with data-driven AI!