Zendesk Deep Dives Measuring the impact of AI on your business

Zendesk

Sep 30, 2025

Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered support. Watch live demos of Copilot dashboards tracking time savings and resolution rates. Get expert tips to identify gaps and prioritize automation. Don’t miss the live Q&A. Join us to level up your support with data-driven AI!

Want to learn more? Find out more about the Zendesk deep dive and upcoming sessions of AI Summit series here:
https://usergroups.zendesk.com/zendesk-deep-dives/

Highlights include

00:00 - Intro and agenda

05:51 - Ai Agents

13:38 - Copilot agent tools

16:43 - Demo agent productivity dashboard

21:27 - Copilot best practices

23:12 - Copilot admin tools

24:41 - Demo: Copilot intelligent triage dashboard

33:00 - HyperArc

36:55 - Live Q&A

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