Why can't I access reports in Zendesk?

Oct 8, 2025

Troubleshoot access to Zendesk reporting. Use this guide for quick solutions to common issues, from login problems to permissions errors.

Timestamps:

00:36 - Reporting access errors

02:02 - Reports icon is missing

02:26 - Dashboard does not exist or is not public

Where can I ask questions?
Head to The Zendesk Community, an online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7
https://support.zendesk.com/hc/en-us/community/topics