💯 Here at Zendesk, we're committed to making the confidence level of each customer service prediction available to you transparently. 👏 Why? Human oversight is crucial to applying #GenerativeAI in CX because technology should complement, not replace, human interactions. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

👎 What customers don't want: Bots that behave like humans👍 What customers do want: Bots that understand what they want, can solve requests quickly, or can escalate to a human 🎯 Get on the same page as your customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

On hold with customer service? Bring some zen back to your day. 🧘 😌 Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

👉 On this episode of Conversations with Zendesk, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk.

🚀 Our intelligent bots can automate answers, reducing ticket volume and allowing customer service agents to level up as experts by focusing on essential tasks at hand. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🔌 Zendesk's artificial intelligence is different than others: We use data gathered from billions of real customer service interactions, combined with our deep expertise in the industry. 🔋 This allows our #AI to be not only accessible, but come with pre-trained solutions and customizable solutions that customers can use and see the value from day one.

What happens when the customer service robot gets sassy? ft. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🌱 @StanleyBlackDecker, @campbellsoup, and @TuneCore all rely on Zendesk to grow and adapt with their business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🔌 Zendesk's artificial intelligence is different than others: We use data gathered from billions of real customer service interactions, combined with our deep expertise in the industry. 🔋 This allows our #AI to be not only accessible, but come with pre-trained solutions and customizable solutions that customers can use and see the value from day one. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Watch this video to learn:👉 What is customer service?👉 Why is customer service important?👉 How to deliver excellent customer service👉 Key customer service traits👉 Types of customer service channels👉 Examples of good customer service Zendesk makes customer service better.