Teams | Collaboration | Customer Service | Project Management

Join Quincy from Zendesk as he walks you through the essentials of setting up Workforce Management. In this first session, learn how to configure admin settings, manage teams and roles, define agent activities, and organize work streams for better forecasting and scheduling. Perfect for admins getting started with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to locate and identify your Zendesk account owner from the Admin center. Timestamp: Where can I ask questions?

At Zendesk, we believe great service is simple. It begins and ends with actually resolving the customer issue, fast. That’s what modern customer and employee service looks like: Clear paths. Confident answers. Resolutions that land on the first try. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to manage team member roles and product access in Zendesk Admin center to control who can use each product.

Learn how to adjust your support emails to match your branding.

Discover how Zendesk’s AI Agents and Action Builder can revolutionize your public sector support! Join Senior Solution Consultant Dr. H Coy and host Shara Resichan for an insightful demo showcasing AI-powered automation tailored for HR use cases.

In this tutorial, learn how to create a trigger to set the priority of a ticket based on the support address it's received.

Learn how to set chat availability in Zendesk Live Chat by adjusting operating hours to match your team’s schedule.

Discover how Zendesk’s Approval Requests can simplify and automate your approval processes!

Learn how to find and manage your live chat settings in the Chat dashboard as a Chat admin.