From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to automatically close tickets that were created from email replies. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Welcome to the latest episode of Sit Down Startup! Host Adam O'Donnell sits down with Tigran Sloyan, an @mit alumnus and the co-founder and CEO of @CodeSignal, to discuss his remarkable journey to the forefront of innovation. Uncover the invaluable insights Tigran gained about resilience, adaptability, and the necessity of continuous product evolution. Learn how CodeSignal, which has raised almost $100M, achieved product-market fit by shifting focus to advanced talent assessment tools.

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Discover how AI is redefining the future of customer experience, and get best practices for your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Watch our video to learn all about employee self-service, including employee self-service benefits and key features. We also explore how AI is up-leveling the employee self-service game and what this means for HR teams. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

What are AI agents? In this video, we explain what AI agents are, how they differ from the bots of the past, how they work, and how they're transforming CX. Watch this video to learn about the capabilities of AI agents and the benefits they can bring to your customers, service team, and business. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to automatically mark tickets as solved using automations and create views to track solved tickets efficiently. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Troubleshoot email configuration errors with this tutorial. Learn DNS, SPF, and TXT verifications using third-party tools like MxToolbox. Resolve issues outside Zendesk for seamless email setup. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.