Procedure recommendations: Get AI-generated procedures based on your ticket data | What's New

Set up and improve auto assist faster with AI-generated procedure recommendations. Each week, AI analyzes your ticket data, top intents, and knowledge content to generate draft procedures grounded in your most common support issues.

Review, edit, and publish these drafts in Knowledge admin—then monitor acceptance rates and usage to continuously refine performance.

Want AI-generated procedures tailored to your ticket data? See Procedure recommendations in action: https://zdsk.co/4dsLagq

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