Tasks: Create step-by-step checklists for tickets to standardize workflows | What's New

Complex requests often require multiple steps, and it’s easy to lose track inside a ticket.

Tasks let admins create reusable task list templates that can be added to tickets directly in the Agent Workspace. The task list appears as individual steps agents can check off as they work, making it easier to follow standardized processes and track progress without leaving Zendesk.

Want to deliver more consistent service? See Tasks in action:
https://zdsk.co/4umSdyK

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