IT asset management: Track and manage employee devices directly in Zendesk | What's New

Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do.

IT asset management in Zendesk gives internal service teams a single place to track and manage employee devices alongside support tickets. Teams can view asset details like status, ownership, location, and related ticket history, helping agents resolve issues with more context and less back-and-forth. IT specialists and asset managers can even assign devices and manage inventory all within Zendesk.

Want to manage IT assets inside your support workflows? See IT Asset Management in action: https://zdsk.co/3NlLlkz

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

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