HaloITSM

Stowmarket, UK
1994
Nov 4, 2022   |  By Finlay Brown
As we head into the fourth and final quarter of 2022, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the third quarter of 2022. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally.
Oct 27, 2022   |  By Finlay Brown
Capterra and GetApp Awards 2022 Based on thousands of reviews within the IT Service Management sector on Capterra and GetApp, HaloITSM has been awarded the ITSM solution with the ‘Best Ease of Use’ and ‘Best Functionality & Features’ for 2022. As a proactive ITSM vendor that listens to service and solution feedback from all customers, and responds to a dense and constantly evolving marketplace, we are really proud to have received these awards.
Sep 29, 2022   |  By Finlay Brown
G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 7 badges for the Fall of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).
Jul 25, 2022   |  By Finlay Brown
With the first half of 2022 behind us, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the second quarter of 2022. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.
Jun 29, 2022   |  By Finlay Brown
G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 6 badges for the Summer of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).
Jun 22, 2022   |  By Finlay Brown
We are a UK-based, but globally reaching conservation charity. We carry out conservation work that you can see from space, built from the ground up. We protect habitats, save species, and help to end the nature and climate emergency. We do this through five main work areas: science, species, places, people and policy. With 2500 staff and 12,000 volunteers, we have the power and resource to act, influence, collaborate and empower people to save nature.
Mar 25, 2022   |  By Finlay Brown
As we head into the second quarter of 2022, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the first quarter of 2022. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally.
Mar 23, 2022   |  By Finlay Brown
G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded with 6 badges for the Spring of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).
Mar 1, 2022   |  By Finlay Brown
Halo is delighted to be named by the Financial Times as one of the fastest growing companies in Europe #FT1000 The FT1000 lists the European companies that achieved the highest compound annual growth rate in revenue between 2017 and 2020. Paul Hamilton, Managing Director at Halo Service Solutions, said “We are thrilled to be recognised by the Financial Times as one of the fastest growing organisations in Europe.
Dec 20, 2021   |  By Finlay Brown
G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded with 6 badges for the Winter of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).
Oct 31, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Oct 24, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Oct 11, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Aug 15, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Mar 31, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Mar 24, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Mar 10, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Mar 3, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Feb 24, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Feb 17, 2022   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

Align IT to the business needs:

  • Incident Management: Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
  • Problem Management: Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
  • Change Control: Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
  • Release Management: Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
  • Service Catalogue: Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
  • CMDB/Configuration Management: Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
  • Knowledge Base: Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
  • Self-Service Portal: Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
  • SLA Management: Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
  • Artificial Intelligence: Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today. Automate your processes with AITSM and further improve your business.

Keep things simple, truly unlimited ITSM with proper support from experts.