HaloITSM

Stowmarket, UK
1994
Dec 20, 2021   |  By Finlay Brown
G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded with 6 badges for the Winter of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).
Dec 10, 2021   |  By Finlay Brown
As 2021 has now come to a close, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the final quarter of 2021. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.
Sep 3, 2021   |  By Finlay Brown
As we head into the fourth quarter of the year, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.
May 26, 2021   |  By Finlay Brown
HaloITSM is proud to announce its partnership with the British number 1 tennis player, Dan Evans, up until the end of 2021. As a British organisation, we are delighted to support an athlete that not only represents our nation but inspires the up and coming generation.
May 26, 2021   |  By Finlay Brown
As we head into the second quarter of the year, we would like to take the opportunity to provide you with an overview of some of the new HaloITSM features that were recently released. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally.
Mar 29, 2021   |  By Finlay Brown
In 2009, AO.com, the largest online-only white goods and electricals retailer in the UK, required a top quality ITSM solution due to their rapid growth. In response to this, they migrated to HaloITSM and have since taken their business to new heights.
Dec 3, 2020   |  By Finlay Brown
If you want to significantly subtract the often costly expenses connected to IT investments and if you want to obtain a sturdy bedrock for your total cost of ownership, then getting an ITIL certification is absolutely a must. We know you’re here because you’ve been asking yourself “why implement ITIL?” and we’re here to provide you with answers regarding the perks it can bring for you and your organization.
Oct 1, 2020   |  By Sophie Conner
As an ITIL-aligned, ITSM system, the emergency services were impressed with our flexible approach in fulfilling their needs, our cost-effective high quality solution and top support. It’s critical for each service to keep up with technology, given the thousands of technical incidents being handled every year. Having a best-in-class IT Service Management tool is imperative to the successful running of their systems.
May 12, 2020   |  By Sophie Conner
Ryan Ogilvie is an expert in the IT service management space. Ryan has been working in the industry since 2006 and has been recognised by HDI as a top 25 thought leader. With a passion for sharing knowledge, he aims to help businesses leverage service management best practices. The opportunity arose for Ryan to independently review HaloITSM and knowing his expertise, we were excited to see his thoughts. Now available, we have published Ryan’s review below.
Apr 3, 2020   |  By Sophie Conner
We are always listening to your suggestions and feedback and we are known for our flexibility and responsiveness. You always give us great ideas on how we can improve and what features would benefit you. So we wanted to get you up to speed on a bunch of new features that will make your life easier. From integrations to the service catalogue, we’re making sure everything you need is all in one place.
Nov 5, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Aug 3, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Jul 27, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Jul 20, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Apr 15, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Apr 14, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Apr 13, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Apr 12, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Apr 6, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Mar 29, 2021   |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

Align IT to the business needs:

  • Incident Management: Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
  • Problem Management: Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
  • Change Control: Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
  • Release Management: Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
  • Service Catalogue: Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
  • CMDB/Configuration Management: Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
  • Knowledge Base: Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
  • Self-Service Portal: Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
  • SLA Management: Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
  • Artificial Intelligence: Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today. Automate your processes with AITSM and further improve your business.

Keep things simple, truly unlimited ITSM with proper support from experts.