HaloITSM

Stowmarket, UK
1994
  |  By Benedict Barrett
In 2023, the success of ChatGPT and other generative artificial intelligence (AI) tools accelerated the IT service management (ITSM) and wider business interest in AI. Consequently, it’s hard to talk or read about ITSM these days without mentioning AI and how it will revolutionise organisations’ IT service delivery and support capabilities.
  |  By Amy Ward
The second half of 2023 has ushered in a wave of innovative features, updates and integrations which promise to enhance your experience with HaloITSM. We’re excited to share our handpicked favourites from Q3 and Q4, featuring significant advancements in AI capabilities, project management, and the ever-evolving chat bot. At HaloITSM, we understand the role of feedback and suggestions from our dedicated customers.
  |  By Stephen Mann
It’s another new year and potentially a new IT service management (ITSM) budget for many. But what ITSM trends should your IT organisation be focusing on? The quick answer is “those that will help improve what matters most to employees and business outcomes”. However, this isn’t really what you came to this blog to read about. So, to help, here are some of the top ITSM trends that might apply to your IT organisation in 2024 and my thoughts on some of them.
  |  By Stephen Mann
Much of what IT service desks “do” in terms of IT support has been industry best practice for decades. For example, the tier-based approach to ticket handling – where a ticket starts with Level 1 support staff before progressing to Level 2 and potentially Levels 3 and 4 when an immediate fix isn’t available. Your organisation might still be using this approach. After all, it has long worked well in reducing fix times and delivering better employee experiences.
  |  By Amy Ward
There’s a lot of interest in the opportunity of artificial intelligence (AI) for IT service management (ITSM), especially with the media hype caused by ChatGPT and other generative AI tools. This is not only influencing ITSM tool product development, it’s also had an impact on “marketing machines” and the terms employed to help sell products and services.
  |  By Amy Ward
ITIL, the service management and IT service management (ITSM) body of guidance formerly known as the IT Infrastructure Library, is built on the premise of IT managed as a service. Or, more specifically, IT service delivery and support.
  |  By Amy Ward
Halo hosted its inaugural Orbit conference, welcoming 150 partners at the McLaren Technology Centre – an exclusive privilege thanks to our Official Technology Partners at McLaren Racing. In the spirit of transparency, CEO Paul Hamilton guided partners through our philosophy, major company updates, stats and financial figures, paving the way for a deep dive of HaloITSM, while HaloPSA and HaloCRM showed how we are revolutionising the service delivery of MSPs and customer service respectively.
  |  By Stephen Mann
Unless you’ve been “living under a rock” for the last few years, you should have seen the increased focus of IT service management (ITSM) and particularly the IT service desk on employee experience. At the start of 2022, Axelos research data found that “Two-thirds of survey respondents (67%) stated that their organisations understand the need to deliver a better employee experience, with another 18% expecting them to during 2022.
  |  By Stephen Mann
Incident management can mean many things, depending on your work. For example, it can describe an organisation’s activities to identify, analyse, and correct hazards. In many ways, this definition’s identification, analysis, and correction element is valid for most incident management use cases, whatever the description of “incident”.
  |  By Richard Horvath
We’ve introduced several new features, updates and integrations in the second quarter of 2023. We would like to take this opportunity to showcase some of the key new features that have been released during the fist quarter of this year. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We always have and will continue to take into account our clients ideas, in addition to our pool of thoughts internally.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
  |  By HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

Align IT to the business needs:

  • Incident Management: Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
  • Problem Management: Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
  • Change Control: Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
  • Release Management: Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
  • Service Catalogue: Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
  • CMDB/Configuration Management: Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
  • Knowledge Base: Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
  • Self-Service Portal: Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
  • SLA Management: Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
  • Artificial Intelligence: Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today. Automate your processes with AITSM and further improve your business.

Keep things simple, truly unlimited ITSM with proper support from experts.