Ryan Ogilvie is an expert in the IT service management space. Ryan has been working in the industry since 2006 and has been recognised by HDI as a top 25 thought leader. With a passion for sharing knowledge, he aims to help businesses leverage service management best practices. The opportunity arose for Ryan to independently review HaloITSM and knowing his expertise, we were excited to see his thoughts. Now available, we have published Ryan’s review below.