Despite a shortened release cycle, the first quarter of 2023 has seen several software updates released for HaloITSM, with various new features and integrations now available. We would like to take this opportunity to showcase some of the key new features that have been released during the fist quarter of this year. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features.

How’s your IT self-service portal doing? You’d not be alone if you introduced it based on the promise of “better, faster, cheaper” IT support but, in reality, found it challenging to get employees to use it.