IT asset management (ITAM) is an increasingly popular IT management discipline, with 2022 Axelos research data showing that ITAM is the seventh most adopted IT service management (ITSM) capability (ITAM was added to ITIL in ITIL 4): But it’s such a wide-ranging IT management capability that it can be challenging to understand where to start and how to ensure that initial ITAM investments deliver sufficient benefits to engender future ITAM growth.

IT service management (ITSM) and IT asset management (ITAM) were finally brought together in the ITIL 4 body of service management best practices. ITAM is one of the 34 ITIL 4 management practices. However, while there has usually been some overlap between the two disciplines, ITSM and ITAM have traditionally been treated separately. It’s understandable, as ITSM and ITAM are different IT management disciplines.

So, your colleagues or peers are talking about “enterprise service management as a platform for digital transformation”, but what does this actually mean? On the one hand, it sounds like consultant-speak. However, the extension of IT service management (ITSM) capabilities to other business function departments to help improve their operations, services, experiences, and outcomes is now a commonly adopted and beneficial business practice.

Despite a shortened release cycle, the first quarter of 2023 has seen several software updates released for HaloITSM, with various new features and integrations now available. We would like to take this opportunity to showcase some of the key new features that have been released during the fist quarter of this year. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features.

How’s your IT self-service portal doing? You’d not be alone if you introduced it based on the promise of “better, faster, cheaper” IT support but, in reality, found it challenging to get employees to use it.

Much has changed in the world of IT service management (ITSM) over the last few years, and your organisation has likely wondered whether its existing toolset (which might be a “homegrown” ITSM tool) is still fit for purpose. It would not be alone if this were the case, and if so, ITSM tool selection can seem pretty daunting, especially if it’s not that long since the current tool was selected.

It’s the time of year when social media is awash with links to “IT service management (ITSM) in 2023” articles and blogs. These opinions and insights can be helpful to ITSM practitioners, assisting them in forming their future vision for IT service delivery and support. However, practitioners can and should also benefit from looking back. To this effect, this blog tries to capture and share what we, as an ITSM industry, learned about ITSM in 2022.

It’s that time of year again when your email inbox and social media channels are flooded with IT service management (ITSM) year-ahead predictions. 2023 is no different to previous years. Still, hopefully, this blog has taken a slightly different approach by offering a practical view of ITSM trends for 2023 rather than simply stating a number of areas your organisation needs to focus on in the year ahead.

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 6 badges for the Winter of 2023. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

It might have been a while since you last wrote a letter to Father Christmas, perhaps asking for the toys you saw (and then wanted) in shop windows or TV adverts. It was a great part of the whole Christmas experience as a kid, and hopefully, you weren’t too disappointed come Christmas Day. But, if given a chance to write an IT service management (ITSM)-related letter, what would your IT service desk agents ask Father Christmas for this Christmas?