An automation plan for project management is a set of guidelines that help you automate your project processes. By automating your workflow, you can ensure that your projects are completed on time and within budget, reducing the chances of human error. Opt for the best project management app. Signup now There are several types of automation plans, depending on the project you’re working on. You may need to automate tasks like task scheduling, resource allocation, communication, and tracking.

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.

There are little things we do at work every day, over and over. While it may only take a couple of seconds each time, if you repeat it dozens of times, the task wastes time — and time is money. This is why it’s crucial to streamline repetitive tasks by automating them. Automation apps give team members a simple way to increase the functionality of their workflow.

When most professionals hear the term “project management,” the first thing that comes to mind isn’t exactly a great image. Pedantic planning meetings. A never-ending sea of task completion emails. The project manager stopping by (yes, again) to ask about task status, interrupting the person from actually working on the task. Before the project managers boycott us, we’re secretly on your side.

Automations are rules you can set-up in your help desk system which perform actions on behalf of your team. Help desk automations are a necessary feature of a help desk system. They cut down on work, allowing your employees to focus on achieving more meaningful goals. Automations in OneDesk are particularly powerful, as they provide a method to manage moving parts, enable organization, and create an optimized workflow.

It’s no secret that people expect great customer service wherever they go. A survey found that 95% of customers say that customer service is key for brand loyalty. More than 60% of those same customers say that they have deserted a brand and switched over to a rival company because of poor customer service. However, any growing business is bound to face the difficulties of scaling their customer service operations, especially if they’re old-fashioned.

We’re excited to announce a powerful new feature for the Courier platform: Courier Automations. Courier Automations is a toolset that includes both an API and a visual builder that allows anyone to easily configure logic for notification workflows. Need to send a reminder to class attendees 10 minutes before the class starts? Need to page an on-call engineer on multiple channels until they respond? These use cases and more can be achieved quickly and easily with Automations.

A 2019 survey on the state of marketing automation found that 75% of companies were already using some form of marketing automation. Of those respondents, 66% indicated that the tools had been either ‘moderately’ or ‘very’ effective. The same survey looked into the leading marketing automation tools and determined that the top three were social media post scheduling (85%), email marketing (75%), and social media advertising (58%).