Teams | Collaboration | Customer Service | Project Management

August 2022

10 Hybrid Work Model Best Practices for your Business

Hybrid work is an ecosystem where employees can work from their home office, in a physical office, and in coworking workspaces. It’s a work model that follows a people-first approach to managing the workforce. Hybrid work is said to increase employee productivity while addressing the challenges of remote work like isolation and lack of community. However, hybrid work can take many forms and needs to be optimized to achieve maximum productivity.

8 Most Essential Agency Management Software For An All-Star Marketing Firm

Efficient marketing operations are a mix of strategic planning, outreach, communication, teamwork, and much more. Managing all these elements manually could be challenging, especially for agencies that run campaigns for multiple clients simultaneously. As a result, marketing agencies need specialized software tools to streamline and optimize their operations. Such agency management software can help them serve more clients without a massive team and improve profitability.

8 Most Essential Agency Management Software For An All-Star Marketing Firm

Efficient marketing operations are a mix of strategic planning, outreach, communication, teamwork, and much more. Managing all these elements manually could be challenging, especially for agencies that run campaigns for multiple clients simultaneously. As a result, marketing agencies need specialized software tools to streamline and optimize their operations. Such agency management software can help them serve more clients without a massive team and improve profitability.

Hybrid Work Schedule: 2 Models That Work (+ 5 Best Practices)

The Covid-19 pandemic saw employees enjoy the flexibility of remote work, with many reluctant to return to full-time on-site work modes. However, not all work can be done remotely. Fortunately, you can have the best of both with hybrid work schedules! A hybrid work schedule combines on-site and remote work modes. It lowers infrastructural costs, reduces absenteeism, and increases employee engagement — ultimately boosting your company’s productivity.

CLion Time Tracking: Why You Need It and 5 Fantastic Tools

CLion is a cross-platform Integrated Development Environment (IDE). To put it more plainly, it’s a code editor for software developers that enables collaboration and works “cross-platform” on Linux, Mac, and Windows. For context, CLion IDE is a product of Jetbrains, a well-known producer of developer tools (such as IntelliJ IDEA and PyCharm IDE).

Time Doctor | Get better together

Time Doctor is a work insights company that tracks and analyzes how companies use their time to provide clear direction on how to improve performance and productivity. We believe the best organizations continuously improve by making informed decisions with accurate data. Measuring and analyzing how we spend our time uncovers the insights that empower everyone to improve their performance, wherever they work.

8 Useful Tactics To Improve Employee Retention in Call Centers

The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce. While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater work opportunities. The consequence? Outsourcing companies started finding it difficult to control turnover and retain their top talent. According to the 2021ICMI report, the average employee turnover rate in a contact center was 58% year on year.

Why Time Tracking Is Bad: 6 Common Mistakes + Solutions

Time tracking is a powerful business tool every workplace needs to boost productivity, encourage employee accountability, identify profitable areas, and do much more! However, if implemented poorly, employees may feel they’re being spied on, leading to a distrustful work environment. This can negatively impact employee engagement, productivity, and loyalty to the organization. In this article, we’ll explore six reasons why time tracking is bad and how you can fix that.

The BPO Industry's Most Pressing HR Challenges

Human Resources (HR) is an integral part of any company, and a Business Process Outsourcing (BPO) company is no different. A Human Resource Management (HRM) team is responsible for maintaining the employer-employee relationship. This must be done throughout the phases of the employment cycle, from recruitment and onboarding to exit management. Several unique HR challenges in the BPO industry may arise due to a high employee volume, high employee turnover, and rigid client requirements.

7 Crucial Lessons Learned from a WFH Call Center Agent Experiment

The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways to adapt to a remote work environment and move away from on-premise technology and in-house call center representatives. In doing so, many faced challenges, which proved to be lessons in disguise.

Rippling Time Tracking: Pros, Cons, and 5 Great Alternatives

Rippling is a complete employee management software that functions as an all-in-one Human Resources (HR), IT, and payroll solution. It’s a popular alternative to other Human Resource Information System (HRIS) solutions like BambooHR and Gusto. Moreover, Rippling added time tracking to its list of offerings in 2021. Wondering if Rippling time tracking is right for your business?

BPO Management: Moving Out of the Past and Into the Future

If you run a Business Process Outsourcing firm, you already know it’s the best time for the BPO industry. Numerous businesses worldwide are relying on outsourcing companies to access work flexibility and cost-efficiency. However, with the growing demand for Business Process Outsourcing services and the need to provide greater efficiency, outsourcing companies need a proper BPO management toolkit – now more than ever. What’s that? Why’s it important? Don’t worry.

10 Amazing Klok Alternative Tools (Features, Pricing)

Klok is a convenient time tracking software with a simple design and user-friendly interface. Its minimalist features make it the perfect solution for basic time management. But what if you want more from your time tracker? If it isn’t the right choice for you, there are plenty of Klok alternatives to explore with additional features for performance management. In this article, we’ll explore the best Klok alternative tools, including their key features, pricing, and customer ratings.

Offshore vs Onshore: Popular Processes, Pros, Cons

Choosing between offshore vs onshore is a major business decision for most companies while scaling up. As a business owner, you can either offshore your business processes by sending them outside the home country or continue to expand while staying onshore, within your own country. Both are popular business models that help a company improve its bottom line. So how do you choose one for your business? In this article, we’ll explore offshore and onshore processes in detail.

Redmine Time Tracking: How It Works, Limitations, Alternatives

Redmine is a project management and issue tracking software that’s written using the Ruby on Rails framework. It’s primarily used by developers and offers a basic time tracking feature. With this feature, users can track the amount of time they work on a particular project or issue. But how does it work, and does it have any alternatives? In this article, we’ll look into how to use the native Redmine time tracking feature.

6 Handy Tools with a Gmail Time Tracking Integration

Gmail is a robust cloud-based workspace communication tool powered by Google Apps. It’s used to convey information across organizations and manage team communications. And while it is an excellent email tool, Gmail doesn’t offer any native time tracking functionalities. But why is it important that you track time on Gmail? In this article, we’ll discuss the four important reasons for tracking time on Gmail and explore 6 useful tools with a Gmail time tracking integration.

SharePoint Time Tracking: Setup, Limitations, Alternatives

Microsoft SharePoint is a web-based collaborative platform for document management and sharing. It’s available as SharePoint Foundation (a free service) or SharePoint Online (a paid service). The platform is widely used since it integrates seamlessly with Microsoft 365 (Office 365) apps, like Microsoft List, Azure AD B2B, Microsoft Teams (MS Teams), and more. So, it seems obvious that businesses using it would want a SharePoint time tracking solution.

How Does Zenefits Time Tracking Work? Pros, Cons, and Alternatives

Acquired by Human Resources (HR) solutions provider Trinet in 2022, Trinet Zenefits is a technology company based in San Francisco, California. The company’s cloud-based software, Zenefits, is an HR platform designed for small and medium businesses as well as freelancers. The software can help streamline your HR process by bringing work schedules and Zenefits payroll features under one roof. Zenefits also offers advisor services in addition to core HR features and customer service.

Distributed Company: Benefits, Examples

Distributed companies are no longer unique entities in the global work scene. Since the COVID-19 pandemic, they’re slowly becoming the norm for budding companies and business ventures — even public sector organizations! And it’s not just about being trendy. A distributed work setup offers amazing benefits, including access to global talent and reduced operational costs. So, it’s likely that distributed setups will be the future of work.