Teams | Collaboration | Customer Service | Project Management

May 2024

How AI is redefining outsourcing for modern businesses

Outsourcing has been an important part of many big businesses’ plans since the 1990s. Many businesses have moved operations to places like Brazil, the Philippines, and India in the past to save money on labor costs. These countries now have inexpensive call centers and IT services. Because of this setup, which was made possible by fast data networks, work could be done almost as quickly as if it were done in person, but for a lot less money.

Empowering AI to improve customer service

Artificial intelligence (AI) was the subject of an informative webinar titled “Navigating the CS Jungle,” hosted by Liam Martin, co-founder and chief innovation officer of Time Doctor, and featuring GQ Fu, CEO of LTVplus. AI is an essential part of modern customer service. As businesses strive to boost efficiency and enhance client experiences, artificial intelligence (AI) is becoming increasingly significant in the customer service industry.

10 proven tips to enhance team work-life balance and boost engagement

Maintaining a healthy work-life balance within the team has become crucial for businesses looking to sustain employee engagement and productivity in an era where the lines between work and personal life are becoming increasingly blurred. Ignoring team work-life balance has serious consequences; these include reduced productivity, high turnover rates, burnout, and low job satisfaction.

Why traditional office workplaces are becoming extinct

The nature of work has been transformed significantly, moving away from the traditional Monday-through-Friday, 9-to-5 office routine. Recent research, including a comprehensive meta-analysis by esteemed institutions like Stanford University, the University of Chicago, and the Instituto Tecnológico Autónomo de México, provides robust evidence supporting this shift.

How to use performance reviews as a retention tool

The modern corporate environment is competitive and dynamic, making employee retention an essential tactic for company success. Beyond just the financial costs, staff turnover has an impact on productivity, institutional knowledge, and team morale. Creative and successful retention techniques are vital as companies fight to hold on to top talent. Once thought of as a standard evaluation instrument, performance reviews have developed into a tactical tool for staff retention.

91% of new mothers have problems returning to work

As workplaces change, more and more companies are realizing how important it is to offer strong benefits, especially when it comes to family planning and fertility. Carrot, a top benefits provider, recently did a survey showing a complicated picture: even though benefits have improved, 91% of new mothers still have problems returning to work. The poll also shows how big racial differences are in how ready women are for pregnancy and how their experiences are during and after giving birth.to.

How to manage underperforming employees and retain talent

It’s important to deal with bad behavior in a good way to keep the workplace happy and useful. If you ignore or deal with these issues incorrectly, they could hurt the team by making them sad or losing key players. This article discusses realistic ways to deal with underperforming employees in a way that encourages growth and longevity, keeping the workforce strong and motivated.

London companies are allowing more employees to work from home

Recent data from Hays Plc, a prominent recruitment firm, reveals a significant shift in the work patterns of London-based companies, indicating an increasing trend towards fully remote roles. This change is driven by a combination of high living costs in the capital and the attractiveness of London salaries without the associated commute.

91% of remote companies are now embracing hybrid working

In the wake of the epidemic, the nature of labor has changed dramatically. Once uncommon, remote work is now commonplace for many knowledge workers. A recent Towergate Health & Protection survey indicates that 91% of businesses with workers who are capable of working remotely currently provide some kind of hybrid work arrangement. This adjustment takes into account both the changing preferences of the workforce and the flexibility required by the situation.

2 out of 3 Gen Z workers prefer the option to work from home

A recent survey conducted by Randstad highlighted the relevance of work-from-home arrangements in attracting Gen Z workers. The findings indicate a substantial shift in the expectations placed on employees in the workplace. Preferences for working remotely have expanded beyond the younger generation to include a wider range of age groups.

70% of organizations invest in generative AI to increase employee productivity

One phrase in the rapidly changing world of technology is causing waves across various sectors: Generative Artificial Intelligence, or Gen AI. It is indisputable that technology has the ability to transform processes, boost output, and improve consumer experiences.

Developing a systemic approach to talent management and retention

Effective people management is more than just an HR responsibility in the fiercely competitive corporate world of today. It is a strategic need. The management of talent and retention are closely related since effective talent management naturally raises staff retention rates, improving organizational performance and stability. The key techniques for developing a successful people management and retention system are examined in this article.

Crafting a feedback culture for continuous improvement

Setting up a strong feedback culture is not only helpful in today’s workplaces that are changing quickly, it’s necessary for success and ongoing improvement. This article talks about the importance of this kind of culture and how it affects performance and new ideas. It also gives useful advice on how businesses can create a supportive environment that values honest feedback given at the right time.

The best city in the United States for remote workers

People can now choose their homes based on what best suits their requirements and lifestyle, thanks to a major shift in the employment landscape that promotes remote work. Some locations are ideal for remote workers due to their strong infrastructure, affordable housing, and high quality of living. Our daily lives are becoming increasingly filled with remote work. Portland, Maine, is the most popular destination for remote workers in the United States.

8 effective strategies for team conflict resolution in the workplace

Teams in the fast-paced corporate sector will inevitably have disagreements. The productivity and morale of a team can be greatly impacted by how these disputes are handled, regardless of whether they result from personality conflicts, disagreements, or misunderstandings. Hence, in addition to being essential, effective team conflict resolution may be a competitive advantage that fosters creativity and a positive work atmosphere.