Are you looking to start a call center? With loads of businesses looking to outsource their call operations, running your own call center continues to remain a lucrative business! However, that doesn’t mean you can do it overnight. In this article, we’ll go through everything you need to know before setting up your own call center.

Time tracking software can be invaluable for increasing the efficiency of your business. Tracking employee hours, activity, and productivity can help you fine-tune performance and improve profitability. But, the high-stakes environment of a large enterprise requires superior flexibility, scalability, and efficiency. This means you need time tracking software with an advanced feature set. In this article, we’ll explore seven such robust enterprise time tracking software.

Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. An omnichannel contact center can integrate multiple communication channels into a single platform for efficient customer service. With features like quality management and omnichannel routing, you can streamline the customer experience with ease.

Whether it’s extended breaks, taking excessive personal timeouts, or using technology for non-work purposes, time thefts can prove to be expensive for your business. An accountant in Canada was ordered to repay their former employer CAD 2600 for time theft tracked while working remotely in 2023. Check out these time-theft statistics to understand how even a few minutes can put a dent in your bottom-line. Thus, time theft can seriously ruin your business profits.

Effective project time management can significantly impact productivity and project success. It streamlines a team’s work processes, helping businesses execute deliverables while meeting deadlines. That said, there are always obstacles like a lack of structure or improper prioritization in the way of successful time management. Fortunately, there are processes and tools to help project managers address these issues and achieve targets.

There are several benefits to using a virtual assistant. These benefits include significantly reducing your labor costs, being able to get help 24/7, the ability to outsource tasks to a seasoned professional, access to a wide set of skills that you and/or your teammates might not possess, the option of getting help with a project the second you need it, and more.

A staggering 90% of companies intend to implement return-to-office policies by the end of 2024, as per an August report from Resume Builder, which surveyed 1,000 company leaders. If you are creating a return to work plan, sending a welcoming and detailed return to work letter could make it easier for the employees and your HR (human resources) team. It’s a document that details the timeline and the process of the return for your employees.

When you oversee globally distributed teams, you need a real-time view into when your remote employees are working and which projects they’re tackling. Basic tools like communication apps and project management software don’t offer the visibility you need to understand employee performance or to refine resource allocation. Instead, you need dedicated remote employee software with complete insight into team activity, performance metrics, and employee experience. At Time Doctor, we get it.

Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in a call center, measuring employee productivity rates can seem challenging. But don’t worry. In this article, we’ll cover what call center productivity is and highlight 10 vital call center metrics you can use to measure productivity.

Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers enhance a company’s image and brand loyalty. However, call center operations are complex and time-sensitive. It requires strategic planning to keep your call center running smoothly and profitably. In this article, we explain what call center operations are.