Employee wellness and the employee experience have quickly become a major focus for many organizations since the onset of the pandemic. In a 2020 survey by Spring Health, 76% of U.S. employees reported that they were experiencing burnout. With such a dramatic majority of employees suffering from symptoms of burnout, encouraging a healthy work-life balance and making efforts to reduce employee burnout should be a top concern for companies.

Outsourcing to China is a strategy that has led several businesses to success. However, it can also lead to financial losses if done with insufficient information and poor planning. But, don’t worry! We’ll guide you through it. In this article, we’ll discuss the 9 key benefits and 4 major challenges of outsourcing to China. We’ll also go over a few steps you can take to outsource to China successfully.

Whether you own an emerging startup or an established business, you’ll probably require a web developer or mobile app developer at some point. However, finding and hiring developers that fit your company’s needs can take months! So you may choose to find developers online — ones that can instantly join your project. But with hundreds of websites available today, how do you know which one is right for you? Don’t worry.

In what’s being dubbed ‘The Great Resignation,’ millions of Americans are quitting their jobs in favor of flexible work arrangements. Experts believe that this unprecedented migration of workers is a direct result of working from home during the pandemic. What’s happening in the U.S. may be an early indicator of a wave that will sweep the global workforce.

Outsourcing involves handing over non-core business processes to another company. Unfortunately, outsourcing can lead to reduced productivity and security risks, both of which negatively affect business. As a result, many companies are reconsidering outsourcing. Fortunately, there are many cost saving outsourcing substitutes that you can go for instead. In this article, we’ll introduce you to the 7 best alternatives to outsourcing that can increase your business’ growth.

Are you unsure of the difference between inbound vs outbound call centers? What makes them different, and which one is best for your business? In this post, we want to set the record straight. Since outsourcing to call centers has become an increasingly important part of running a business in the new age of marketing and sales, your company might find itself wondering what the differences are between inbound and outbound call centers.

Today, many companies realize the benefits of employee wellness programs, and it’s not hard to see why. Employees are a company’s most valuable asset. So investing in their physical and mental well-being can help them achieve a work-life balance and set them up to perform at their best. In this article, we’ll highlight the five main benefits of employee wellness programs and ten excellent programs you can implement in your company.

Employee wellness programs are a hot topic these days due to the increased spotlight on employee health and wellbeing. Wellness activities not only focus on improving an employee’s physical health, but also deal with social, psychological, financial, and other forms of wellness. In this article, we’ll cover what employee wellness programs are and highlight ten initiatives you can implement in the workplace.

Accurate timekeeping offers multiple benefits for your business. It helps teams be productive and prevents loss of time and money due to inefficient planning. And once you have a timekeeping system in place, the next step is to solidify and standardize that system with a timesheet policy. In this article, we’ll cover the contents of a solid timesheet policy, its benefits, and five no-nonsense tips along the way.

Happy employees are usually indicators of a healthy workplace. If you want this for your company, consider implementing some fun workplace wellness challenges. These will encourage your employees to create healthy habits, socialize, and become more productive and engaged. In this article, we’ll explain what workplace wellness challenges are and why you should conduct them. Then, we’ll explore six different wellness challenges and how you can create one of your own.

Which freelancing websites are the best places to find skilled and reliable talent? And if you are a freelancer yourself, where can you find the best projects? Don’t worry. You’re in the right place. From LinkedIn to Upwork, many best freelance websites connect employers and freelancers, be it for short-term or long-term projects.

At Time Doctor, we are obsessed with remote work. Not only is it what we do, it’s who we are. Our software gives remote teams the ability to be more productive by giving them the tools to manage their time. And we, at Time Doctor, are our own customers. Every single one of our more than 100 employees uses our tool. As I said, it’s not only what we do, it’s who we are.

Want to know how to monitor employee internet usage? If you’re managing a remote workforce or any employee with access to the web, you may be concerned about how they’re using the internet. Are they spending time on work or are they wasting time watching cat videos? To help you determine this, here’s a comprehensive guide on how to monitor employee internet usage. (Click on the links to jump to a specific section) Let’s get started.

The Covid 19 pandemic has put a spotlight on mental health. However, the fear of stigma deters employees from discussing their mental health problems at work. That’s why it’s all the more important for employers to promote mental health in the workplace. Promoting good mental health in the company can help create a holistic environment that increases everyone’s productivity and keeps them engaged in their work.

According to Miles Davis, “Time isn’t the main thing. It’s the only thing.” And I cannot agree more. This statement holds true for everyone, but it holds the utmost importance for business owners. With a finite number of hours available every day, proper management of time is what differentiates successful business owners from others.

The idea of “Work-Life Integration” is trending. You may have seen leaders discussing it on LinkedIn or read think pieces about it in major business news publications. The concept assumes that the binary pursuit of work-life balance has become outdated and inefficient in an increasingly connected world. But what is work-life integration anyway? And do the benefits really outweigh the drawbacks?

If you are not sure that your team is able to give an unbeatable experience to your customers, then you probably need to think about high-quality training for your customer service team. The six customer service training software we will be discussing in this post could be a great place to begin. Although advances in chatbots and live chat technology have greatly helped companies improve their customer service game, there is still a need for more!

Are you looking to hire a virtual assistant? In this article, we will talk about everything you need to know about virtual assistants – what they do, how to hire, what tasks you can outsource to them, how much they cost, how to manage and more. Or are you thinking of becoming a virtual assistant yourself? We’ve got that covered too!

Timekeeping has become a critical business process for many companies today. Maintaining detailed employee timesheets offer tremendous benefits ranging across industries and business functions. However, employers often face confusion and uncertainty when it comes to using timesheets for exempt employees. According to the US Department of Labor, these are salaried professionals who aren’t eligible for minimum wage or overtime pay.

Employee productivity is crucial to provide quality services and grow your business. However, employee burnout can often be a barrier to that. Employee burnout results from chronic workplace stress and has led to a loss of billions of dollars for businesses across the globe. Fortunately, there are several methods you can use to prevent, or at least reduce, employee burnout in the workplace. In this article, we’ll talk about employee burnout and explore its seven major causes.

Workplace wellness trends aren’t what they used to be a year ago. With the Covid-19 pandemic, most businesses have shifted their focus to working from home over the last year. As a result, workplace trends like fitness centers and healthy meals at work have now lost their appeal. However, that doesn’t mean companies have stopped focusing on employee wellbeing.

Call centers are an integral bridge between a company and its customers. That’s why call center managers monitor agent performance and track the status of their business processes. But how do you measure if these business processes are hitting your targets? Using the right call center KPIs! Call center KPIs are measurable values that show how effectively a call center is able to meet its business goals and targets.

For many first-time remote workers, the ability to work from home has had some serious advantages. Remote work means no long commute, fewer workplace distractions, and more free time to spend with friends and family. For others, learning how to unplug when working from home has been a major challenge. Although working from home brings lots of positive lifestyle benefits, it can also be more difficult to disconnect from work when your office is your home.

Customer service teams usually operate 24/7 and often face unpredictable challenges while handling customers. Fortunately, strategic solutions like call center workforce management (WFM) enable call centers to operate smoothly while keeping customers and agents happy. In this article, we’ll cover why call center workforce management is important and how technology makes it more efficient. We’ll also share five excellent tips to develop a solid WFM strategy.

Employees working in call centers have the opportunity to work with customers to create pleasant experiences. While the work can be complex, the effects of delivering an exceptional experience to customers are worth it. In order to keep your employees motivated, It is critical to provide incentives that will boost productivity and maintain morale.

Outsourcing, the practice of hiring another company to carry out a business operation, has gained popularity over the years due to its cost-effective nature and convenience. And customer support is one of the most commonly outsourced business functions. Many companies that have opted for call center outsourcing have experienced an improvement in customer satisfaction levels and business growth. In this article, we’ll discuss what call center outsourcing is, its advantages, and disadvantages.