Customer support is an essential part of any business, but managing a large volume of support tickets can be similar to juggling fire while balancing on a tightrope.

The key is to manage and prioritize customer issues through "ticket triage" which improves efficiency and provides a better experience to your customers while simultaneously reducing support costs.

This eBook provides tips and best practices for ticket management in customer support.

Download our eBook to learn:

• Where to start
• 6 ways to organize support tickets
• 5 tips to define ticket severity
• How to optimize your customer support software and automate ticket triage