Teams | Collaboration | Customer Service | Project Management

Unlocking Zendesk: The 'Not Present' condition

Sep 17, 2025 By Geckoboard In Geckoboard
Keep your Zendesk clean and consistent with this simple trick: the 'Not Present' condition. In this episode of Unlocking Zendesk, expert Jude Kriwald shows how one of the most overlooked options in triggers and views can instantly tidy up your workflows. Instead of checking for a specific value, Not Present checks whether a field has been filled at all — making it perfect for catching incomplete or forgotten tickets.
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CRM Integration with Customer Support Platforms: Why It's a Game-Changer for B2B Success

Aug 27, 2025 By Amanda Davis In TeamSupport
If you want to deliver standout customer service in B2B, one of the smartest moves you can make is connecting your CRM system with your customer support platform. When the two work together, your support team gets a full picture of the customer—past interactions, purchase history, preferences—everything they need to provide faster, more personal, and more effective help.
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Best Payroll Services for Small Business Success

Best Payroll Services for Small Business Success

Aug 24, 2025 By TeamRelated In TeamRelated
Small businesses face unique challenges when selecting payroll services. The right solution balances automation with affordability while ensuring compliance with tax regulations. Modern providers offer cloud-based platforms that scale with company growth and reduce administrative burdens through employee self-service options. Integration capabilities with existing accounting systems represent another critical factor in the decision-making process. The difference between operational efficiency and payroll headaches often comes down to this strategic choice.
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Automation Tools for Customer Support: A Guide for B2B Teams

Aug 19, 2025 By Amanda Davis In TeamSupport
Today’s B2B support teams are under increasing pressure to meet rising customer expectations while working with flat budgets and limited headcount. Customers now expect faster response times, seamless interactions across channels, and proactive communication. Meeting those demands without expanding headcount can feel impossible. That’s where automation comes in. Customer support automation reduces repetitive tasks, accelerates resolution times, and ensures consistent, high-quality experiences.
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The Private Equity CEO's Guide to Using Customer Support as a Value Creation Engine

Aug 18, 2025 By Amanda Davis In TeamSupport
When a private equity firm acquires a company, value creation becomes the ultimate goal. Investors expect measurable growth, higher profitability, and improved operational efficiency — and quickly. While sales expansion and product innovation often steal the spotlight, there’s a powerful, overlooked growth lever that costs far less to optimize: customer support. In B2B SaaS, a strong support function is more than an operational necessity.
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