Vision Helpdesk

Nashik, India
Jan 5, 2022   |  By Megha Jadhav
Vision Helpdesk offers live chat software your business can utilize and take advantage of. If you want to understand why Vision Helpdesk offers one of the best live chat software, you should go through the points below. Before we deep dive understand what exactly is live chat software and its benefits?
Dec 29, 2021   |  By Megha Jadhav
Customer service is critical to every business’s long-term success. They can also help you promote your brand. Here is everything you need to know about effective customer service software.
Dec 15, 2021   |  By Vision Helpdesk
Steps for the upgrade to V5.6.4 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.4 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example: if you had installed on support folder you can rename support to support_bk and create a new support folder.
Dec 9, 2021   |  By Megha Jadhav
It allows you to deliver services effectively while reflecting on the best customer service experience.
Nov 30, 2021   |  By Megha Jadhav
While they likely have a primary website that the public is familiar with, they often also purchase numerous other similar websites that can help them meet their customer’s various needs. Operating numerous websites like this allows them to gain a larger audience share, but it also adds some logistical challenges as far as customer service is concerned. This is why live chat software is so important to the smooth operation of multiple websites and interface options.
Nov 23, 2021   |  By Megha Jadhav
Unlike when ITSM was considered an IT improvement approach, service management now drives the entire business. Besides, it is among the most critical practices organizations should have to keep up with changing times and foster business success. But for an organization to thrive and build a sturdy structure around its IT services, it needs reliable ITSM service desk software. So, what exactly is ITSM service desk software, and why is it important? Read on to find out.
Nov 16, 2021   |  By Megha Jadhav
The processes demonstrated by this software promote maximum business values through the efficiency of IT services. ITSM service desk software also helps accomplish daily activities, especially in the information technology sector of the company. Through the help of this software, the IT team effectively manages all the services in their departments.
Nov 10, 2021   |  By Megha Jadhav
Customers are the backbone of your business. It would be best to offer quality customer support to stand out from the crowd and enjoy long-term business success. One of the main challenges that customers face is the quick response to their questions from the team before proceeding with a purchase or making vital decisions. Delayed feedback can lead to disappointments. Fortunately, today, you can simplify your communication with your customers through live chat software.
Nov 2, 2021   |  By Megha Jadhav
Your team needs IT in Help Desk Software in handling tickets, resolving issues, and managing assets. The software plays a significant role in satisfying customers and ensuring efficiency in service delivery. It applies automation and customized workflow. It does all you need on its own, and you do not require to sort tickets or search for different assets manually. You’ve got the confidence to attend to other issues as the help desk is running itself.
Oct 23, 2021   |  By Megha Jadhav
54% of consumers worldwide report that they now have higher customer service expectations than just a year ago. That said, quality customer service software can help you streamline your business activities and improve the quality of your customer service. The software is more efficient as it captures more valuable information necessary for improving your business. Here, we learn more about customer service software, its benefits, and how to find the best one for your business.
Jan 1, 2022   |  By Vision Helpdesk
Vision Helpdesk is a leading customer service software that serves all small, medium, and enterprise-level business with its 4 different products. 1) Help Desk Software - A ticketing software to manage customer support over various channels like Email, Web portal, VOIP, Live chat, API, Facebook, Twitter, and more. It comes with unique features like Help Desk Automation Workflow, Ticket billing, Task Management, Online Knowledge-base, Forums, Help Desk Gamification and more.
Sep 14, 2021   |  By Vision Helpdesk
As an organization grows, the assets of the organization also grow. Initially, the list of assets can be managed easily. However as an organization grows, Asset Management becomes time consuming for an organization. With Vision Helpdesk Software's - Asset Auto-discovery and Asset Migration, you can quickly add and manage the assets of your organization.
Aug 28, 2021   |  By Vision Helpdesk
Security means safety, as well as the measures taken to be safe or protected. Vision Helpdesk prioritizes customer trust. We know that customer data is important to our customer’s values and operations. That is why we keep it private and safe.
Aug 20, 2021   |  By Vision Helpdesk
Performance is the key to success. However, measuring your performance in comparison to others as well as the required standards is a challenge faced by everyone. Reports and Analytics are the means through which you can measure performance. We have developed statistical and graphical reports which are not only simple to generate, but also easy to understand, thereby helping in quick and detailed analysis and performance review.
Aug 14, 2021   |  By Vision Helpdesk
In today’s cut-throat competition, every penny is precious. Why spend extra on manpower, when the virtual agent can get it done for free. Vision Helpdesk – Live Chat has the Virtual Agent inbuilt in the system. The Virtual Agent can take care of the instant level one support for your client, thereby reducing the load on your staff. Questions and their Answers can be pre-fed into the virtual agent. The virtual agent also links directly to the Live Chat where staff can connect and continue providing support to the client, thereby leading to instant and efficient customer support.
Aug 6, 2021   |  By Vision Helpdesk
Boost your Customer Support with the Simplicity of Live Chat Software Automation. Industries have to cope up with many challenges like providing quick and efficient responses, pro-active support, round-the-clock availability, etc.. all this while having an edge over the competitors. The zeal to be a market leader has made Automation a necessity in the Service Industry.
Jul 30, 2021   |  By Vision Helpdesk
Vision Helpdesk's - Live Chat Software is a multi-company secure messaging platform offering real-time seem-less communication and customer engagement. This webinar covers a quick overview of Live Chat Software features and how to use them. A live chat software that is set up instantly, browser-based, and packed with features.

Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies in one place. With single front-end and each company having its own client portal makes it a true satellite helpdesk.

Vision Helpdesk Products:

  • Help Desk Software: Help Desk Software enables customer support staff to receive, process, and respond to incident or service requests. It’s a Multi channel ticket management software that allows you to centralise all your customer conversations via E-mail, Web portal, Twitter, Facebook, Phone and Chat.
  • Service Desk: Our Service Desk Software is PINKVerify Certified ITIL/ITSM Compliant with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management,Service Catalog, Change Management and Release Management.
  • Satellite Help Desk: Satellite Help Desk Software allows you to manage customer support or IT service desk functionality for multiple companies, brands or products at one place. It also maintains complete isolation among companies data, staff and end users.
  • Live Chat: A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

Simplify your customer support using our top-notch customer service software tools.