In this video, Dale explores the four most common methods businesses use to create a KPI dashboard, so you can decide which approach is going to be right for you. We also cover what a KPI dashboard is, and why businesses use them.

Real-time data = faster reaction times in Customer Service. Customer Support leaders, Tina Baljian, Anish Sam & Oliver Jackson tell us why they use Geckoboard to monitor Customer Support KPIs in real-time.

What's the best way to motivate your Customer Service team? Support leaders, Sally Jackson, Oliver Jackson and Anish Sam discuss how visualizing KPIs can create more ownership, keep work fun, and introduce a healthy sense of competition.

Can a performance dashboard raise the profile of your Support team? Customer Service leaders, Sally Jackson, Oliver Jackson and Anish Sam tell us how Geckoboard helps colleagues better understand (and appreciate) the work Customer Service teams do.

What's the best way to manage a remote Customer Service team? Support leaders, Oliver Jackson and Tina Baljian discuss how Geckoboard has helped them manage distibuted teams, and keep everyone align around the metrics that matter – no matter where they are in the world.

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

Geckoboard gives you real-time Zendesk metrics, at your fingertips. That means even when it’s busy, you can respond to changes quickly and deliver the very highest standards of Customer Support.

Geckoboard gives you real-time Zendesk metrics, at your fingertips. By being aware of how you are performing in the moment, your team can respond to changes quickly and deliver the very highest standard of Customer Support.

Understand the purpose of your dashboard. Who is it for and why are they using it?

Dashboard Design Tip #2 – include only the most important content. The less content you include, the easier your dashboard will be to check 'at-a-glance'. This means your dashboard will be more useful to more people.