How to track Zendesk tickets with Service Level Agreements (SLAs) in real-time
Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA.
Geckoboard is a must for anyone working in Customer Support who uses Zendesk.
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