Teams | Collaboration | Customer Service | Project Management

The pending status might be Zendesk's most underrated feature. Most support teams ignore it, but it can transform how your team manages tickets and protects your SLA performance. In this video, Jude explains exactly when to use pending status and how to set it up properly for maximum impact. What you'll learn: When to use pending vs keeping tickets open How pending status keeps agent views focused on actionable work Why tickets automatically reopen when customers respond How pending status pauses SLA timers (protecting your targets) Setup tips for views and follow-up automation.

Tired of waiting weeks for Zendesk to approve custom ticket sorting? This game-changing feature lets you create your own auto-triage rules in real-time! In this quick tutorial, Jude reveals how Zendesk's custom intents feature can revolutionize your customer service workflow. Whether you're running a charity, e-commerce store, or any unique business, you can now automatically categorize and route tickets exactly how YOU need them - not just how Zendesk thinks you should.

With Geckoboard’s HubSpot integration, it’s easy to share real-time deal and activity data, leaderboards and other KPIs with your sales team to keep them motivated and in sync.

With Geckoboard’s HubSpot integration, it’s easy to share real-time deal and activity data, leaderboards and other KPIs with your sales team to keep them aware and motivated.

In this video, Dale shows us how to bring together real-time data from HubSpot, LinkedIn & Google Analytics and build a KPI dashboard in 10 minutes. Geckoboard is built for teams who care about data.

With Geckoboard’s Zendesk integration, it’s easy to build real-time dashboards to share with your agents to keep them sharp and motivated throughout the day. Designed for desktop, TV and mobile.

With Geckoboard’s Shopify integration, it’s easy to build real-time dashboards for monitoring store activity, as well as other key data from your marketing channels.

With Geckoboard’s Salesforce integration, it’s easy to build real-time sales dashboards to share with your sales team to keep them sharp and motivated. Designed for desktop, TV and mobile.

With Geckoboard’s Pipedrive integration, it’s easy to share real-time pipeline data, leaderboards and other KPIs with your sales team to keep them aware and motivated.

monday.com users already have access to a fantastic dashboard tool within the product itself. However, if you want to create KPI dashboards that display monday.com data, but also real-time data from other sources such as Salesforce, Zendesk and Shopify, then you will need an additional dashboard solution. This is also the case if you want to create a TV dashboard that displays your monday.com KPIs.