Teams | Collaboration | Customer Service | Project Management

December 2024

Document Management Redefined with AI

M-Files was founded two decades ago based on a simple idea: what if documents could be organized based on what they are instead of where they are located? What if users could save documents only once but view, organize and find them in multiple ways based on their unique needs? This would free organizations from trying to define a folder structure that everyone is satisfied with and free users from trying to remember where documents were supposed to be saved.

How AI Time Tracking Improves Resource Allocation?

People say time is a valuable commodity in business, but how about managing time? That’s where it can get complicated. Getting off track and devising wrong schedules, overworking a particular team, or having resources remain idle is straightforward. Meet AI-time tracking—the precise solution that helps eradicate the art of estimating resources.

A new era of design thinking: How AI is redefining innovation

Design thinking has always been about understanding human needs to create innovative solutions. With AI deepening that understanding, sparking greater creativity, and fostering global collaboration, we’re entering a new era of design thinking — one where technology and human ingenuity come together to solve our biggest challenges.

Artificial Intelligence in Defense: Top 3 Uses and 1 Big Concern

As the world advances into an era of cutting-edge technology, artificial intelligence (AI) is rapidly transforming every industry — including defense. From intelligence analysis to autonomous weapons, AI-driven systems are reshaping how we fight, offering unparalleled strategic advantages. Featured Speakers.

Demo Den: How to use AI work breakdown to quickly set up work in Jira | Atlassian

Hello and welcome to Atlassian Demo Den! In this series, we explore the latest features in our products. I'm Aditi Venkatesh, a Product Manager on the Jira team. Today, I'll be showcasing our new AI work breakdown feature in Jira, which leverages Atlassian Intelligence.

Introduction to AI Agents | CX in 60 seconds

Discover how AI agents are revolutionizing the customer service landscape by providing instant, personalized, and secure assistance 24/7. Learn how they adapt in real time, handle complex issues, and empower human teams to focus on what matters most. Whether you're a business owner, support team leader, or tech enthusiast, this quick guide breaks down AI's potential to elevate your customer experience.

Transforming Business with M-Files and Microsoft 365: A New Era of AI-Driven Productivity

What if your business could harness the power of artificial intelligence to revolutionize the way you manage information and collaborate? In today's fast-paced digital world, the integration of M-Files and Microsoft 365 is doing just that, offering a seamless blend of document management and productivity tools that are enhanced by AI.

The 3 biggest AI mistakes + best practices to avoid them

Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Deep Analysis Vendor Vignette: M-Files: Revolutionizing Document and Knowledge Management

According to Deep Analysis, M-Files provides a novel and innovative alternative to document and knowledge management through its no-folders approach. Even so, it is a reassuringly practical, straightforward to use, and well-thought-through ECM platform. We particularly like the fact that M-Files is not sold as a replacement for existing Microsoft document management environments; rather, it is positioned to augment and work alongside them. The M-Files Difference.