I’m a reformed wannabe reporter, news producer, publicist and internal comms nerd (yes, I write with a fountain pen) who’s spent the last two years in my first real startup, dreaming of how to transform employee communications technology. In my current role, I lead corporate communications for our 500-person company.

As artificial intelligence continues to change the landscape of the digital world, every industry is impacted differently. Software companies face a unique challenge in managing ever-evolving feature updates and complex technology. With AI, service can be simplified and support can be streamlined. At TeamSupport, we know the value of scalable support solutions. Our AI elevates our robust platform and all it has to offer, while maximizing the digital transformation industry-wide.

Best practices for engaging with large language models, straight from the experts.

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.

With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction and creating memorable moments during their busiest times of the year.

From a personalized AI Assistant to transform self-service to expanded mobile notifications that boost newsletter engagement — here’s what you need to know about Simpplr’s latest product releases.