AI in transportation: Benefits, use cases + what's next
Learn how AI is shaping the future of transportation, improving customer service so travellers can keep their minds on their destination.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
November 2024
How to scale customer support in the AI era, with Zendesk + HyperJar
How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.
AI Agent
TeamSupport is proud and ecstatic to release the new AI Agent for our Messaging and Live Chat Solution.
The Future of Customer Experience: How AI is Leading the Charge
When we think of the most game-changing innovations in recent times, there are many candidates. For instance, renewable energy solutions have changed how we think about sustainability and go about reducing carbon emissions. We’ve also seen the rise of blockchain technology that creates decentralized systems impacting finance, public administration, and even the food sector.
AI Collaboration Report: "Using" AI is not enough - here's what your organization is missing
Stop “using” AI. Start collaborating with it. Our latest research from Atlassian’s Teamwork Lab shows that when it comes to getting the most out of working with AI, mindset matters far more than adoption – and is key to maturity. Our data reveals two primary groups of people who engage with AI at work: one group sees it as a tool, while the other treats it like a team of expert advisors.
AI change management fireside chat with Benevity - Zendesk Community Event
Recently we hosted an insightful fireside chat featuring Meaghan Watson, Zendesk Product Marketing Manager and Heather Eeles, VP of Client Support at Benevity. In this engaging discussion, Heather shares her firsthand experiences and valuable insights on implementing AI tools within teams. Learn from their discussion on best practices for fostering team involvement in AI adoption and learn how to ensure a smooth integration that maximizes the benefits of AI.
AI in retail: How artificial intelligence is transforming CX
When businesses harness AI in retail, they provide more effective service and boost customer loyalty. Learn how you can use this technology to impress your customers.
How AI is transforming customer services in the financial industry
Yohan Lobo, Senior Manager, Industry Solutions, M-Files, has been featured in Global Data to discuss how Artificial intelligence (AI) has emerged as a crucial enabler of such transformation in the financial sector. Read the full article on How AI is transforming customer services in the financial industry - GlobalData. "Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress.
How artificial intelligence is driving human innovation
Raconteur originally published this article online and in print on October 17, 2024. In the rapidly evolving landscape of artificial intelligence, visionary leaders are reframing the narrative. The question is no longer whether AI can outperform humans in certain tasks, but how it can be harnessed to elevate human potential and drive innovation. What does generative AI (GenAI) excel at? And what tasks are best left to humans?
Personalize your Frontline Support with AI Agent
TeamSupport’s powerful AI suite just got a new addition to help you drive business growth: AI Agent. AI Agent is an advanced chatbot that seamlessly integrates language processing, machine learning, and artificial intelligence to provide effective, timely chat support 24/7. AI Agent responds immediately to customer queries and questions with a friendly tone and instant responses, ensuring no customer inquiry falls through the cracks.
Omnichannel AI Agents Live Demo: AI Summit Deep Dive
At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.
Agent Copilot Live Demo: AI Summit Deep Dive
At our Zendesk AI Summit Deep Dive Community Event Principal Solutions Consultant, Business Architect Asa Engel presented the benefits of how the power of how Copilot can increase agent productivity, deliver consistent service, and ensure unforgettable service for your customers.