Teams | Collaboration | Customer Service | Project Management

AI is changing how ideas are created. This year, gave teams a shared place to shape those ideas, challenge them, and move them forward together. Whether you're brainstorming, planning, reviewing designs, or sharing updates asynchronously, work moves faster when everyone has the same context.

What is AI really doing for the enterprise — and what's just hype? At the SAFe Summit 2026 in Amsterdam, Renaud Granier (Accenture), Zach Brown (Atlassian), and Saahil Panikar (Atlas Revolutions) sit down for an unfiltered conversation about the state of AI in business today. From the difference between prediction and reasoning, to the growing problem of AI sprawl, to why change management might matter more than the technology itself — this is a must-watch for anyone trying to make sense of AI in their organization.

Support inboxes aren't just filled with customer requests. They're also flooded with spam, promotional emails, automated notifications, and other non-support conversations that distract agents from customers who actually need help. Freshdesk's Email AI Agent clears that noise out on its own, auto-closing the spam and non-support stuff, and flagging anything it's unsure about for a human to check. Your team gets to focus on the customers who actually need them.

When AI can generate ideas on demand, the real work of innovation shifts elsewhere. Idea generation is no longer the constraint. Making sense of ideas, aligning teams, and turning insight into action is. In this session, Colin Duff (CEO of Mosaic Innovation) reframes how innovation work actually happens when AI is part of the system. Drawing on real client examples, he walks through how workflows are evolving across research, synthesis, ideation, and prototyping using Miro-based approaches.

Ben Newell, Geckoboard's VP of Product, on why building your own dashboard with an AI agent looks fast until you need to trust the number. AI has no underlying data model, so getting a metric to come back right, and the same every time, is the hard part. Geckoboard has already done that work.

@maddyzhang shows how Sidekicks helps turn AI conversations into shared team context. Instead of your best thinking staying in a chat window, it becomes something your whole team can react to, refine, and build on together.