Teams | Collaboration | Customer Service | Project Management

Automation potential: See what your AI agent can automate with the right knowledge | What's New

Jun 5, 2026 By Zendesk In Zendesk
Automation potential helps you discover which customer conversations are best suited for AI automation based on your real support data. Quickly uncover automatable topics, identify knowledge gaps, and preview how AI agents could respond using your existing help center content. With actionable insights and AI-generated article drafts, teams can improve self-service and expand automation with confidence.
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Asana Unveils Operating System for Human-Agent Teams

Asana Unveils Operating System for Human-Agent Teams

Jun 4, 2026 By Asana In Asana
Agentic Work Management solves the AI productivity gap; Organizations can run critical work with humans and agents on the same plan, with the same context, under the same governance. Asana announces next generation AI Teammates purpose-built for industries and Asana Dash, an AI Chief of Staff for every user that knows your individual goals, priorities and what needs your attention. New apps coming soon: Asana Service Management for IT, Command by Asana for Builders, and Asana Client Management for Professional Services.
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The OS for human-agent teams.

Jun 4, 2026 By Asana In Asana
75% of knowledge workers use AI on the job, but only 5% of companies see real results. In this video, discover Agentic Work Management—Asana’s easy button for enterprise-scale AI productivity. Learn how to run critical, cross-functional workflows with humans and AI agents working from the exact same plan, with the same context, under the same secure governance. What’s New in the Asana OS: Asana Dash: Your personal AI Chief of Staff that prioritizes your goals and automatically captures follow-ups across tools.
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Simpplr

3 strategies to stop shadow AI without killing productivity

Jun 4, 2026 By Randall Kerr In Simpplr
Unsanctioned use of AI is a major cybersecurity risk, but your employees need the latest tools to be more productive. By the time you’ve developed a framework for managing shadow AI, technology has already progressed. This means you’re left constantly playing catch-up while the risks of shadow AI continue to accumulate.
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teamwork

Introducing the new AI Project Wizard: faster, smarter, and built around your feedback

Jun 3, 2026 By Jordan Wellin In Teamwork
Project setup is one of those tasks that everyone knows is important, but nobody enjoys doing. With the new version of the AI Project Wizard, your team can turn client briefs into full-fledged projects within seconds. Thanks to new improvements based on your feedback (including ready-to-use task lists and better syncing with documents), project planning will feel less like administration and more like acceleration.
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