There’s a lot of interest in the opportunity of artificial intelligence (AI) for IT service management (ITSM), especially with the media hype caused by ChatGPT and other generative AI tools. This is not only influencing ITSM tool product development, it’s also had an impact on “marketing machines” and the terms employed to help sell products and services.

At Miro, our mission is to empower teams to create the next big thing. As we navigate the evolving landscape of AI technology, we’re keenly aware of the exciting opportunities it offers, as well as the potential challenges it poses. We believe that simply harnessing AI isn’t enough; it must be wielded with both responsibility and care.