Teams | Collaboration | Customer Service | Project Management

When everyone on your team is using AI, output goes up. But Relevance AI Co-founder & CEO Jacky Koh noticed something unexpected: the vector gets shorter. More work. Less progress. In this closing keynote from Canvas 26 Sydney, Jacky Koh and Poorva Bhardwaj share what it's actually like to run a company where agents and humans genuinely work side by side — and what that's taught them about alignment, unintentional AI adoption, and what it takes to turn a successful pilot into org-wide change.

94% of Culture Amp's engineers use AI tools. 81% say it makes them faster. But only 48% say it makes the work higher quality. That gap is exactly what this session is about. At Canvas 26 Sydney, Rhiannon Gaskell and Eric Grigson share what Culture Amp learned from six months of research into AI and engineering productivity — and how those findings are guiding a deliberate shift toward agentic AI across their entire product organisation.

AI agents are everywhere right now — but what actually makes them different from traditional chatbots? In this video, we break down how agents work, what happens behind the scenes when they receive a customer request, and why modern AI customer service agents are designed to do much more than answer questions.

During this session we showed how the Craft.io Model Context Protocol (MCP) takes on real, day-to-day friction for three key roles.

Buying an HR AI Tool? Don't sign the contract until you've asked these 5 critical questions. Many companies invest in an HR chatbot or AI HR assistant only to realize later that it doesn't integrate with their HR systems, takes months to deploy, or simply answers questions instead of automating HR workflows. In this video, you'll learn the 5-point checklist every CHRO and HR leader should use before choosing an HR AI solution.

At Anthropic, 65% of code is written by @Claude in Slack. Here's how engineering teams are building with it.