Last week, Slack’s users realized that under the company’s terms of service, their private data could be used to train artificial-intelligence models. This came as a shock: chat messages convey sensitive company data, and LLMs(large language models, the category of AI models that includes ChatGPT) are known to leak the data they are trained on.

The customer experience has become a critical differentiator for Managed Service Providers (MSPs) across industries. As consumers demand more personalized, efficient, and responsive interactions, the need for innovative customer service solutions has never been more pressing. Enter the transformative power of generative AI (Artificial Intelligence) in customer service, a game-changer that is redefining the way MSPs engage with their customers and deliver exceptional support.

Mattermost is at the forefront of providing a seamless platform for teams to connect and collaborate. Our AI assistant, Mattermost AI Copilot, has already proven invaluable, automating tasks and answering questions with conversational ease. But we’re envisioning a world where Copilot can do more than just chat. Today, we’re exploring an experimental fork of the Mattermost AI Copilot in a cloud demo environment.