Teams | Collaboration | Customer Service | Project Management

Stop Making Customers Repeat Themselves: How AI Augmentation Transforms Contact Center Routing

Contact centers that close the gap between what business systems know and what agents know at the moment of pickup see measurable results fast. Caroline Howick, Team Manager for Pensions at Kent County Council, reports that Luware Nimbus boosted answer rates by 44% and cut wait times to just 30 seconds after deployment. That outcome reflects what happens when routing is intelligent and agents arrive at every call already informed.

Admin Copilot: The only proactive AI assistant built for admins | What's New

Admin Copilot helps Zendesk admins proactively improve support operations with AI-powered insights, recommendations, and configuration conversations. Spot risks before they escalate, identify workflow inefficiencies, and safely make configuration changes with previews and approvals built in. Admin Copilot combines weekly performance insights with a conversational assistant to help admins continuously optimize their Zendesk setup.

Rovo for Microsoft Teams

See how Atlassian Rovo for Microsoft 365 Copilot and Teams connect people, work, and your organization’s knowledge across Jira, Confluence, SharePoint, and more—without leaving Teams. In this quick demo, we’ll show how you can search across tools, take action on work, and get the right context at the right time. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Stop counting who uses AI. Start finding who's transforming with it.

Over the last two years, every people leader I know has been chasing the same number: what percent of our employees are using AI? It’s the wrong metric. At Atlassian, we learned this through firsthand experience. We’ve gone through three evolutions of how we measure employee AI adoption, and each time we changed the metrics we learned something telling about what the old numbers were hiding. Those shifts have changed how we hire, develop, and bet on talent.

How We Cut up to 80% of Engineering "Chores" Using AI Agents in Jira

Our Jira engineering team was spending more time than we’d like focused on KTLO (keeping the lights on) tasks – the small, but important maintenance tasks nobody wants to spend time on. This includes work like cleaning up old feature flags, chasing flaky tests, fixing identified vulnerabilities, addressing accessibility issues, and chipping away at a long tail of bugs.

Streamline vendor risk management with Asana AI: From intake to audit readiness

Manual vendor risk management is a recipe for chaos. When intake forms, security reviews, and compliance follow-ups are scattered across spreadsheets and inboxes, critical details slip through the cracks. In this demo, see how Asana’s human + AI coordination platform centralizes the entire vendor lifecycle. You’ll learn how to: Stop chasing status updates and start scaling your vendor risk process with confidence.

Atlassian Design System: Building the context engine for the AI era

Maria Christley is the Head of Design for the Atlassian Design System, leading over 35 designers globally across Design Language, Accessibility, Systems Architecture, and AI. She is a 2025 Women Leading Tech finalist and has spoken at Figma Config and UX Australia. Rachel Radford is a Design Manager on the Atlassian Design System team, where she leads designers working on the systems, components, and practices that power Atlassian’s products at scale.