Q3 '23 What's New: AI Powered Conversational Experience

Q3 '23 What's New: AI Powered Conversational Experience

Aug 8, 2023

Q3 '23 What's New: AI Powered Conversational Experience
How Zendesk is evolving AI in the CX landscape 👉 https://zdsk.co/3QwGOuS
Learn all about Zendesk AI 👉 https://zdsk.co/45miu2I

In this video, we will reveal our new announcements for AI Powered Conversations for Q3 of 2023. Highlights include hearing about our new bot innovations and agent enhancements on Messaging.

Intro - 0:00
What we released this year - 0:36
Trends in the market - 1:17
Customer story: Liberty London - 2:59
Bot innovations: Answer templates - 4:39
Bot innovations: Intent clarification - 5:29
Demo - 6:10
Bot innovations: Bots for Slack - 8:34
Agent enhancements on messaging: Skills-based routing - 9:11
Agent enhancements on messaging: SLAs and datasets - 10:36
Recap - 11:43

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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