What is customer experience? How to use AI (and more!) to boost customer loyalty | Zendesk

Zendesk

May 21, 2024

🎯 Understanding customer experience (CX): Tips for building customer loyalty | Zendesk
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Discover the critical importance of customer experience and how it shapes the impression customers have of your business. Learn how to deliver good CX by heightening satisfaction and fostering long-term connections. Our 5 essential tips will help you kickstart an effective CX strategy that cultivates customer loyalty, driving lasting success and brand advocacy.

⏳ Timestamps:

00:00 - Start + the importance of CX

00:30 - What is customer experience?

00:46 - How to deliver a good CX: 5 CX best practices

01:06 - Tip 1: Leverage AI and automation

01:29 - Tip 2: Provide personalization

01:46 - Tip 3: Build an omnichannel experience

01:54 - Tip 4: Create feedback loops

02:17 - Tip 5: Optimize your workforce

02:42 - Learn more about CX

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