Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

Workforce capacity planning: How to stop guessing and start forecasting your team's capacity

Every operations leader I know has the same Monday morning ritual. You open your inbox, find three new project requests, and immediately start wondering: do we actually have the people to deliver this? That's not a scheduling problem. It's a workforce capacity planning problem. And it's the difference between confidently saying "yes, we can start next week" and crossing your fingers that nobody burns out before the deadline.

Launched: Saved Views Tab in Asana

The best features aren't built in a vacuum—they’re built with our community. A huge shoutout to Asana Solutions Partner Richard Sather for flagging the need for a more streamlined way to toggle between project views. Because of his input, we’ve officially shipped the Saved Views Tab! It’s cleaner, faster, and built to help you find exactly what you need in seconds. ️ Thank you, Richard, for helping us make Asana better for everyone.

How Asana takes creative production briefs from one week to same-day execution with AI teammates

When Aubrey Rogers, Head of Creative Operations & Production at Asana, kicks off a new creative campaign, she doesn’t start with execution. First, she needs to understand what’s happening and why. This often means a team kickoff, go-to-market decks, and streams of back-and-forth conversations happening on multiple platforms. In theory, Rogers should have everything she needs after kickoff. She’s defined the strategy and aligned stakeholders.

Asana Head of Digital Dani Spires on AI Teammates: Aligned, Collaborative, Real-World Gamechangers

We linked up with our Head of Digital, Dani Spires, and got the low down on how are helping organizations bring structure, clarity, and meaningful results to their AI initiatives. Now that multiplayer AI agents are embedded directly into our platform, these are the standout capabilities driving value.

How to Automatically Convert Gmail Emails into Tickets

If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying to the same customer with different answers, and losing track of which issues are resolved and which are still in progress. The problem is Gmail isn’t a ticketing system, so eventually your team will outgrow using just email.

Head of Product at Asana, Arnab Bose introduces AI Teammates' 3 personas: Marketing, IT & Operations

Now that we've launched of, real multiplayer AI agents that work directly within our platform, it's time to introduce the three personas that most actively use Asana today: Marketing: Specialized agents built to address the specific workflows and needs of marketing teams. IT: Prebuilt teammates designed to integrate with IT operations and manage technical tasks to completion. Operations: Dedicated AI support to help operations teams streamline processes and manage project context effectively.

Gut feel isn't a growth strategy #agency #consultancy #professionalservices #operations #finops

Most agencies and consultancies have an abundance of tools in place – and yet they still can't tell you how profitable they actually are. Why? Because when you're starting out, the priority is winning business and delivering work. Operational excellence comes later. Processes come later. The tech stack? You grab whatever works. The result is an assortment of tools that aren't joined up – and when nothing's joined up, you don't have visibility.