Teams | Collaboration | Customer Service | Project Management

June 2022

The essential guide to project integration management

Every project is a little bit different, each with its own unique set of objectives and desired outputs. Each may also see you and your team working with several different departments as you strive to create a finished product. It’s working with those different departments that makes project integration management a necessity. Without this type of management, it can be difficult to ensure that all teams are communicating well, and that processes are flowing as they should be.

IT Jobs: How to Get Your First Job in Tech With Zero Experience

It appears there is no world without technology, that intangible thing that forever changed our lives. Therefore, it’s no wonder you will want to get your first IT job! Yes, it can be hard to break into the industry without experience. In this blog post, we will provide tips for getting into IT with zero experience. We’ll also discuss how to stand out from the competition and land that dream job! Keep reading!

The Negative Impacts of A Non-Productive Culture

The lack of a productive culture can signal serious problems for an organization, especially in the fast-paced and highly competitive Business Process Outsourcing (BPO) sector. So if your organizational culture is unproductive, you’ll need to identify the reasons why and develop solutions to motivate your workforce. In this article, we’ll look into the effects of an unproductive culture, discover the leading causes, and tell-tale signs indicating the lack of a productive culture.

The 5 Phases of Project Management

In IT, project management refers specifically to the planning, scheduling, execution, monitoring, and reporting of IT projects, which is a type of project that deals with IT infrastructure, information systems, or computers. Examples of IT projects include development or acquisition of software, IT emergency or recovery, and hardware installation, among others. The project scope in these cases tends to be complex because IT extends across all areas within the organization.

The future of work depends on our "digital" body language

Erica Dhawan, the author and business consultant, is surrounded by cardboard moving boxes. Among the items she unpacked first were a bookshelf, a big plant, a ring light, a tripod, and a 4K video camera. For Mrs. Dhawan, settling in after a move from the Upper East Side of Manhattan to Florida began by first unboxing these workplace essentials. (Her discussion with Asana was sandwiched between virtual keynotes for an investment firm and a technology company.)

How to become a successful technical project manager

What’s the difference between a project manager and a technical project manager? It might be easy to assume these are just two ways to refer to the same general job, but that isn’t the case here. Technical project managers fill a crucial role for certain teams and projects, bringing skills, knowledge, and leadership to the table that standard project managers don’t usually have.

Are My Remote Employees Really Working 8 Hours a Day?

A remote employee works from a location other than the company’s office. Working remotely is becoming increasingly popular as companies start to accept working from everywhere for their team. The benefits of having remote employees include increased flexibility and decreased overhead costs. However, one question often arises: how to ensure that remote employees are working 8 hours per day?

Greatest hits: Top takeaways for agency owners from our virtual summit, Bandwidth

We’re so glad you had the bandwidth to join us at our free virtual summit for agencies. We couldn't have asked for a better bunch of people to attend, so from all of us here at Teamwork, thank you for taking part! We kicked off our virtual summit with powerful and awe-inspiring words from New York Times bestselling author of Unfu*k Yourself: Get Out of Your Head and into Your Life, Gary John Bishop.

11 Best Invoicing Software: Features, Pricing, Reviews

The invoicing process can become more time-consuming as your business grows due to more significant volumes of sales and clients. Fortunately, invoicing software can help your business automate invoicing and collect payments too. In this article, we’ll compare the 11 best invoicing software based on their features, customer reviews, and pricing. We’ll also discuss what to look for in an invoicing software solution. Let’s get started.

How To Create A Successful Go-To-Market Strategy (GTM Strategy)

It’s unfortunately common for promising startups to develop a product, stir up some hype on social media, but, lack a go-to-market strategy. This tendency to tackle issues that feel innovative and interesting, instead of the issues which serve a pressing market need, can cause business leaders to overlook the essential aspects that will dictate the success or failure of a product.

All About the Cost Performance Index: What it Is, How to Calculate It

In simple words, the Cost Performance Index (CPI) is an indicator of how a project is doing in terms of financial performance and efficiency through its lifetime. Though there are many indicators one can look at when assessing a project’s performance, CPI has become one of the most used in the industry. CPI is a crucial part to determine if a project planning is successful.

The Best Software for Digital Agencies: What Every Marketer Needs to Know

As a digital marketer, you know that staying on top of the latest software is essential to your success. But with so many options available, it can be tough to know which ones are worth your time and money. In this blog post, we will take a look at some of the best software for digital agencies and explain why each one is so important. So whether you’re just starting a marketing agency or looking for ways to improve your current setup, this post is for you!

A Guide to Providing Equipment For Remote Workers: Best Practices & Essentials

Wondering whether providing equipment for remote workers is a good idea? This guide is for you. We have seen much of the world tentatively revert to traditional workspaces. However, some organizations have decided to permanently adopt hybrid workplaces – a working model combining remote and office work. This will essentially keep much of their workforce operating remotely, occasionally. Nevertheless, organizations with permanent remote or hybrid workforces must rethink workplace policy.

OneDesk - Getting Started: Tasks Overview

An overview of what tasks are for, how tasks are created, and the task detail panel. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Inhouse Vs Outsourced Software Development

In the digital era, more and more businesses rely on software development in order to enhance their business processes. Therefore, the need for software development is increasing at a mind-boggling rate. Inhouse software development is the first choice of businesses around the world. However, the shortage of developers or skilled professionals compels the business leaders to go for outsourcing. More businesses are relying on external teams in order to handle their software development projects.

OneDesk - Getting Started: Service Level Agreements

An overview of using and creating service level agreements (SLAs) in OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Scoro scoops 20 G2 awards across eight categories | Scoro

This summer, we’re excited to announce the results of the latest G2 software review, which see Scoro coming in hot with 20 awards across eight categories and two top badges. This recognition from G2 reviews reflects Scoro’s breadth of capabilities and increasing market presence within the B2B industry. Let’s take a look at the highlights.

10 Innovative Workforce Software: Features, Pricing, Reviews

Whether your team is large or small, in-house or remote, workforce software is critical to ensuring an integrated employee experience. These tools help with workflow optimization, performance management, time tracking, and enhancing operational efficiency company-wide. And since there are so many tools to choose from, we’ve compiled a list of the most user-friendly and innovative software for the modern workforce.

How To Become a Project Manager: A Simple Guide

According to a study conducted by PricewaterhouseCoopers, 97% of organizations believe that knowledge of project management is crucial to organizational success. There’s no doubt that organizations looking for project managers prefer to recruit people who have the skillset and expertise to handle complex project management scenarios, and who can effectively organize teams of people to accomplish specific goals or projects for the company.

4 tell-tale signs you have poor resource management at your agency

Your resources are your most valuable players at your agency. Unfortunately, it's not uncommon for agencies to experience bouts of poor resource management which can lead to poor performance and dissatisfied employees and clients (which is never good!). Have you been wondering if your agency is struggling with resource management recently?

Top 10 Capacity Planning Software Options for Your Business

Every project manager needs to ensure their team’s available capacity aligns with the business demand. Effective capacity planning can help you balance this supply-and-demand relationship and ensure team members work to the best of their ability without experiencing burnout. This is where capacity planning software comes in. A good tool can help you accurately forecast demand and ensure you have the right resources to meet that demand.

OneDesk - Getting Started: Financials

The Financials application allows you to plan, track, and monitor the finances surrounding your tickets, tasks, and projects. Learn the basics of the Financials application. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

6 Best Project Management Software For Nonprofits

Many nonprofits run campaigns or projects in more than one country. As a result, nonprofits project managers have to coordinate globally distributed teams, communicate with donors, and handle other essential project tasks. That can be overwhelming for most project leads and teams and cause a project to delay beyond set timelines. It’s why organizations should invest in good project management software for nonprofits.

Google Chat upgrade and FigJam: What's New in Asana, June 2022

At Asana, we’re all about helping teams maintain focus and alignment. That includes streamlining collaboration across applications. It’s no secret that juggling multiple tools slows down productivity. According to the 2022 Anatomy of Work Index, knowledge workers switch between 9 apps per day, leading to a heavy distraction tax. Luckily, there are ways to combat this digital overload.

The Pros and Cons of Kanban, Scrum, and Agile: How to Choose the Right Methodology for Your Team

Project management has evolved significantly in recent years. No longer are traditional waterfall methods sufficient for managing today’s complex projects. Instead, agile project management methodology has become the norm. There are three main agile frameworks: Scrum, Kanban, and Agile. Each of these methodologies has its own unique set of benefits and drawbacks. In this blog post, we’ll weigh the pros and cons of each methodology and help you decide which is best for your team!

Want to do more with less? Try some humility.

A new study has revealed findings that every leader of a large company should know. Why should every executive know about this new bit of research? The findings are essential for company leaders who want their organization to move with agility and focus because when valuable data, contacts, or best practices are locked away in a silo, information sharing can’t happen, and neither can doing more with less.

Managing Work and Customer Support with Remote Work Software

More and more teams are choosing to opt for working remotely. While remote work has many benefits, there are also challenges. One of the biggest challenges is facilitating team collaboration. While video calls and meetings can help, it is important for your team to know dynamically what others are working on or how they are progressing on tasks. Similarly, no matter where you are, monitoring and managing customer requests and responding efficiently is crucial.

New Frameworks for Productivity: Setting the Basis for a 4 Day Work Week | Scoro

The transition to a 4 day work week is a fundamental change for Scoro – we’re essentially compressing our usual 40 hours a week to just 4 days. This means we need to be as efficient as possible, making the most of the days we do have and giving our team a solid foundation to thrive. With this in mind, we’ve developed a set of time-saving methods that will enable us to deliver the same level of outcomes – if not more – as we did previously.

Rolling out a 4-day work week at Scoro: why and how? | Scoro

As the founder and CEO of Scoro, I’m incredibly excited to announce that we will be switching to a 4-day work week from July 1, 2022. This applies to our entire global staff of 140, with no compressed hours and no change in salary. As a concept, the 5-day work week is rather outdated. It’s been the ‘norm’ for a century and hasn’t been questioned since.

8 agency-approved tips for tackling inbox overload

If you work in an agency or do any client work, your world likely revolves around your inbox. But what happens when what your world revolves around is completely and utterly...chaotic? Enter, inbox overload. In fact, it's more likely that most mornings you don’t even want to “enter” your inbox for fear of what you might find, or fall behind on! All joking aside, it is something to take seriously.

OneDesk - Integrating with Dropbox

Dropbox files to tickets and tasks tickets and tasks. With OneDesk and Dropbox, your cloud storage is directly integrated with your helpdesk and project management software. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Top 10 Project Management Tools For Freelancers

When a hierarchy of tasks and completion dates start taking over your to-do list, it’s time to invest in a good project management tool. The right PM software can help you keep track of progress, hit deadlines and budgets, and avoid conflicts between team members. Conversely, failing to invest in quality project management tools For Freelancers can make even the most straightforward projects feel like a headache.

Adding Help Desk to your Project Management Workflow

There are a number of project management solutions on the market today designed to help a company streamline their services. Tools like interactive Gantt charts, task assignment and team collaboration improve the planning and implementation process. However, no matter what kind of business you are a part of, you deal with clients or customers. For the most part, project management tools help you manage projects internally but lack the ability to engage or communicate with clients.

The Best 13 Team Management Software You Can Use Today

There’s only so much your team leader can do if they don’t have insight into what their team needs. For instance, without looking into how much time each project takes, you might constantly fall behind schedule and submit things late. However, with the right team management tool, you can improve collaboration and empower your team leaders and members to take charge of their workflows.

10 Project Management Challenges with Expert Solutions

Project-related issues are inevitable, but how you’re prepared to solve those problems will determine how successful your project will be. As project managers, you know there are many complex elements to balance, and it’s a challenging profession to tackle. It’s your duty to put all key factors into perspective when mapping out a new venture with your team, delegating all the time, money, people, and resources involved in getting a project off the ground.

OneDesk - Integrating with FreshBooks

OneDesk integrates with FreshBooks allowing you to invoice and bill for the work you perform on tickets and tasks. With OneDesk and FreshBooks, your accounting tool is directly integrated with your helpdesk and project management software. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

15 Next-Level Work Management Software For All Team Sizes

Work management software is a great solution for companies looking to streamline workflow, improve collaboration, and increase productivity. By bringing together all the relevant data relating to projects in a single app, this software can help you avoid resource, time, or task management issues and achieve your company goals. But with tons of work management tools on the market, selecting the right one may seem challenging. Fortunately, we’ve got you covered.

OneDesk - Webinar - Getting Started

A complete introduction to the major features OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Drive employee impact: New tools to empower resilient leadership

In this new era of work, leaders have an opportunity to equip teams with clarity, alignment, and focus. Today, we’re proud to unveil a suite of new enhancements designed to help you do just that. According to the 2022 Anatomy of Work Index, workers spend 58% of their time on work about work, with 42% suffering from burnout and imposter syndrome at the same time.

June Update: Smoother Project Management Scoro

At Scoro, we’re all about getting rid of those tedious extra steps in your workflow. With this update, we are introducing several project management related improvements that significantly reduce manual work with similar or standard projects. Plus we’ve got some news on the emoji front! Here’s what’s new in Scoro.

Agile release planning: How to effectively plan for success

Every project needs a plan. But sometimes, even the best, most carefully drafted plans need to change. That’s the basic premise behind agileproject management, a project managementmethodology that’s wildly popular among software development teams. In 2021, 86% of software development teams were using agile, and it's quickly becoming the dominant practice in industries where iteration and flexibility are essential.

10 Free Project Management Tools For Small Businesses

A project management tool divides your business tasks into smaller, more achievable chunks helping you become more efficient. And isn’t that what we all want from our businesses? From guaranteeing smooth daily operations to exploring different strategies to enhance your eCommerce store sales, a small business owner has to balance multiple job designations or has a limited team to do so. Project management tools for small businesses are a sigh of relief in such scenarios.

What makes a successful marketing project manager?

Marketing teams bring so much to the table within an organization — but they aren’t typically known for their militant scheduling and detailed organizational skills. The same is true for creative agencies, from traditional marketing agencies to full-service digital marketing firms. On the flip side, project management as a discipline doesn’t have much of a reputation for being creativity-friendly or flexible.

How to Use Professional Voice Messaging for Work

Constant video meetings have become incredibly popular throughout the pandemic and this new normal of work. Although zoom meetings do enhance collaboration and create a more agile work culture, they can also be a large waste of time and drag on a lot longer than needed. Voice messaging can be a great way for teams to save time and increase productivity while avoiding the constant video meetings and zoom fatigue.

KPIs and Metrics for a Call Center

To make sure your call center is running at maximum efficiency, it is important to track key performance indicators (KPIs) and essential call center metrics. By tracking these numbers you can identify areas in need of improvement which will ultimately lead to success for the business as a whole. This article shares some of our favorites among different types of KPIs – but there are many more out there, chose the ones that will fit your business the best.