Teams | Collaboration | Customer Service | Project Management

Bringing together the requisite skills, knowledge, tools, and business processes to achieve the outcome is the core of project management. And there is a long list of skills that enable project managers to accomplish all that. This article will list 14 of the most important project management skills in 2021. According to industry predictions, by 2027, businesses will require 87.7 million employees to work in roles associated with project management.

For any company, its customer service is a major driving force behind its growth. And with the right contact center software, you can improve the customer experience while making your support team’s job easier. You’ll be able to resolve queries and reach out to potential customers across multiple channels with ease. But with a wide variety of contact center software available today, which one should you go for?

Knowledge workers today are more distributed than ever. They’re also more distracted. In fact, 80% of employees work with their inbox and communication apps open, leading to nearly 75% feeling pressured to multitask during the day according to the Anatomy of Work Index. The result? Lower efficiency, overlooked messages, and missed deadlines.

A product roadmap is a constantly evolving process throughout the product’s lifecycle. And it’s up to you — the product manager — to set the priorities and make sure you align your product roadmap with company initiatives; a process which involves identifying ways to improve and prioritize your products. But how can you be successful in doing this if you haven’t even gauged how your customers feel about the product in the first place?

As an agency owner, you already know that inefficient processes can cause serious frustration for your clients. In the worst cases, inefficiencies might even cost you the relationship. Agencies have many moving parts — from media buying, prospecting, and account planning, to hiring, onboarding, and payroll — which makes it easy to trip over your own feet and fall into inefficient habits and processes.