Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

Why is Customer Sentiment More Valuable Than NPS and CSAT?

When you talk about measuring customer experience, which one is the best? Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track. Watch the full video to find out why!

OneDesk - Getting Started: Project Management

With OneDesk’s Project Management features, you can optimize your team management, project management, and portfolio management. You can also plan and schedule projects, and more. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Introducing Delighted for Teamwork Desk - Have full visibility of customer feedback at your fingertips

Data is one of the most valuable assets to an organization and wielding the right data can be particularly impactful to understand what your customers think about you. While understanding customer experience is integral for any business to remain profitable, we may not always have the right tools at hand to keep up with this information. Did you know that 77% of consumers prefer brands who collect and apply customer feedback?

What's new in Teamwork

This month we’re delighted to bring you some exciting new updates from across the Teamwork Platform. From our new streamlined Add Project Wizard, improvements to Table View, Intake Forms, and the Mobile apps, to Training Wheels enhancement for Teamwork Desk, we’ve got many new feature enhancements that will help you work more efficiently.

Unlock data to improve team efficiency with Universal Reporting

In today’s world of big data, we have incredible amounts of information. How many people saw a particular ad and how many proceeded to click? Which campaigns brought in the most pipeline and what percentage of those deals closed? Through data, we can find the answers to all of these questions. Yet, with all the dashboards, spreadsheets, and analysts we have at our fingertips, one question is difficult to answer: How well is your team working towards achieving their goals?

Scoro Wins Best Usability Award, Recognized as High Performer in Enterprise and Mid-Market Reports

We’re delighted to announce that G2, the world-leading business solution review platform, has presented Scoro with a number of its Summer 2021 awards. This season, we’re especially proud to receive a total of 13 – including outright winner in two categories, and our first two awards at enterprise level.

Project Management Methodology: The 2021 Guide

Many organizations face a difficult time choosing the best project management methodology. Choosing the best method from so many exclusive approaches can be very tricky. A few project managers indulge themselves in a certification course to get used to the ways of managing a project. But only some learn the tools and techniques to take up a project and push it towards the finish line.

What is the Advantage of a Hire Remote Developers?

It’s sometimes tough to hire the right software developer for your company’s needs. However, the best solution may be to search for candidates worldwide and work with them remotely. Besides, companies that hire only developers who work in the traditional workspace miss out on some opportunities. Mentioned below are five advantages that come when you hire remote software developers for your organization.

Top 5 Workday Insights for Employees to Improve Work Performance

Time Doctor is known for providing valuable workday insights for managers and executives. Our thousands of happy customers – almost 10,000 worldwide – have taught us that our tools help employees, too. Employees can use our productivity tools to win trust and earn more flexibility at work. A core focus for Time Doctor is to support and empower employees with the tools and data they need to become more self-directed, accountable, and productive.