Teams | Collaboration | Customer Service | Project Management

Archiving is a great option If you want to clear your view of old or no longer used items without permanently deleting anything. You are able to archive tickets, tasks, or whole projects.

OneDesk’s reporting tool is a versatile way to present data relating to your business. There are many templates which exist by default in OneDesk, but if you have specific needs you can create and run your own custom reports.

Task management software plays an important aspect in automating and managing ones personal and team related tasks. Tracking and managing tasks are the main ways for a business manager to see the progress and work being produced by both himself and his team. It is crucial for managers in any business to create a formal automated workflow process so daily tasks can become easier than counting to 1 – 2 – 3!

Depending on a user’s notification settings in OneDesk, they may receive a sound alert in response to a message being received. You can either mute this sound effect entirely or change when an alert is received by a specific user.

Do you have a dedicated project cost management plan in place? Hey, we won’t judge you if you don’t. That said, better budgeting should be a top priority for any agency today. This is especially true in an era where only 43% of project managers actually complete projects on time or within budget. As an agency, it’s natural to get overambitious in an attempt to please your clients. Unfortunately, this often results in project overrun, unsustainable schedules, and blown-out budgets.

When a ticket is chosen to be deleted in OneDesk, it is first removed from your view, archived, and then scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk. Any time within this period, you can restore the ticket that was scheduled for deletion back to its former status without losing any information.

As you get ready to start working on a new product or you’re looking to shake things up with how your team works, you have a lot of options to pick from. Your team wants some structure in their methodology, but not so much that they’re stifled.

Ideas are the beating heart of any creative business. That said, time is money. So, if you aren’t delivering a service professionally and within a promised time frame, you will lose clients – no matter how remarkable your ideas. That’s why the shrewdest creative and digital agencies adopt standardized ways of working.