OneDesk - Recovering Deleted Tickets and Tasks

OneDesk - Recovering Deleted Tickets and Tasks

Dec 23, 2021

When a ticket is chosen to be deleted in OneDesk, it is first removed from your view, archived, and then scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk.

Any time within this period, you can restore the ticket that was scheduled for deletion back to its former status without losing any information.

OneDesk combines Help Desk & Project Management software into a single application.

OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

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