Teams | Collaboration | Customer Service | Project Management

luware

What an AI Contact Center for Financial Services Looks Like Inside Microsoft Teams

Jul 2, 2026 By Oli Lifely In Luware
Customers have learned to expect that service should work like a conversation: describe the problem in plain language, get it resolved. Tools like ChatGPT and Gemini set that bar, and most contact centers fall short of it. The obvious fix is to add AI, yet MIT's NANDA initiative found that around 95 percent of enterprise generative AI pilots never reach measurable value. So the question worth asking is not whether to put AI into customer service.
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troop messenger

Claude Tag: Anthropic's Slack Takeover?

Jul 2, 2026 By Sudhir Naidu In Troop Messenger
On June 23, 2026, Anthropic launched a product that should keep Slack’s leadership awake at night, and it launched it inside Slack itself. Claude Tag lets any employee mention @Claude in a Slack channel and hand it real work: watch threads, draft documents, fix code, chase forgotten follow-ups. It doesn’t behave like a bot. It behaves like a colleague, one that never sleeps, never forgets what was said in the channel last Tuesday, and never needs to be trained twice.
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atlassian

Secure AI adoption with data loss prevention (DLP)

Jul 1, 2026 By Nisha Narasimhan In Atlassian
AI makes your organization’s knowledge easier to find and use. That’s the whole point. But it also means sensitive data moves faster, surfaces in more places, and becomes harder to track. The pressure to act is real, but the playbook isn’t new. You still need to know where sensitive data lives, govern how it’s being used, and prevent it from unauthorized exposure. AI is now giving you a reason to revisit your data security posture and make sure it’s strong enough to keep up.
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atlassian

What 5M+ daily MCP tool calls taught us about the future of AI at work

Jul 1, 2026 By Sherif Mansour In Atlassian
Less than six months ago, the Atlassian Rovo Model Context Protocol (MCP) server went GA, giving Claude, Cursor, and every major AI agent direct access to Atlassian for our customers. Today, over one million users trust it every month to do real work through agents. But that number isn’t the story. The story is what’s happening inside those interactions: how AI agents are actually being used at enterprise scale, and who’s getting the most value.
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No Lost Luggage, No Lost Context: How Flight Centre Delivers with AI

Jul 1, 2026 By Miro In Miro
Great ideas from workshops. Lost somewhere in the handoff. That's the problem Flight Centre Travel Group set out to solve — and at Canvas 26 Sydney, Global Chief Product Officer Wendie Lee and Head of Design Hans Barroga share exactly how they're tackling it. In this fireside chat, they discuss how Flight Centre is reimagining their product operating model across multiple brands and markets with Miro — using AI to make sure context doesn't get left behind when a collaborative session ends and the real work begins.
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wanywhere

The COO's Guide to Measuring ROI with Workforce Analytics

Jun 30, 2026 By wAnywhere In wAnywhere
Most COOs can tell you their revenue per employee. Far fewer can tell you why that number moved last quarter, or where it is heading next. Workforce decisions made without data carry a real and recurring cost, including avoidable turnover, idle headcount, overtime bleed, and compliance exposure, all of which only show up once it is too late to act on them.
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