Artificial intelligence in manufacturing tends to conjure up ideas of predictive maintenance, supply chain optimization or quality control. All are true, of course, but as a data specialist, I view these more as outcomes. What drives these outcomes is an underlying AI-powered employee experience technology that delivers greater employee engagement, a single source of truth, and best-in-class internal communications — all of which empower your people to excel in all they do.

Today, more than half of companies rely on cloud infrastructure, and with 63% accelerating migration mandates, cloud computing has become a core technology for modern businesses. But while the cloud offers many notable benefits over on-premise, such as cost-savings, performance boosts, and tighter security, the actual process of migration is a major hurdle for many organizations.

As industry leaders, Swissport is all about driving operational excellence through smart, innovative solutions; and by working together with HaloITSM, they’re setting new standards for cloud infrastructure management – making operations more efficient, reliable, and safe. Their latest achievement? A cutting-edge integration between AWS services and HaloITSM that enhances efficiency, boosts safety, and ensures seamless cloud operations across Swissport’s global infrastructure.

Workforce analytics uses real data—like employee performance, retention rates, and attendance records—to guide better decisions in companies. It’s a powerful way to improve hiring, productivity, retention, and overall workplace satisfaction. Once you grasp workforce analytics, you’ll understand how your team is performing and what motivates them. Then, you can say goodbye to the struggles to keep your team in rhythm.

Remember the days when contacting customer support meant navigating a phone tree, waiting on hold for an eternity, and then explaining your issue to multiple agents? Thankfully, those days are fading fast. Artificial intelligence (AI) is transforming the customer support landscape, making it faster, more efficient, and more personalized than ever before.

Learn how to use artificial intelligence to gather, analyse, and understand customer feedback, which can lead to a more effective customer experience.