Teams | Collaboration | Customer Service | Project Management

AI spend is rising; measurable returns aren’t. Here’s what a CFO should know about auditing AI ROI and tracking true AI transformation.

In healthcare, finance, and legal work, AI use must be sanctioned, traceable, and reviewable. See how to approach auditing AI in regulated workflows.

Shadow AI is the unsanctioned use of AI tools at work. Learn what drives it, why bans backfire, and how to audit it without losing the upside.

Most AI rollouts scale faster than the workflows beneath them. Use this 7-step AI adoption framework for enterprises to audit absorption, risk, and ROI.

Built on Anthropic’s Claude Managed Agents infrastructure, Claude Agent for Jira lets you assign work items directly to Claude. Your agent’s work now sits in Jira alongside everything else: tracked in your project, visible in workflows, and connected to the goals it’s helping ship. The agent automatically processes the work item context, implements the required changes in a secure sandbox, and opens a draft pull request for your review.

Tracking token usage won’t help you understand where AI is adding to bottom-line results. Move toward true agentic implementation by measuring what matters.

Internal communicators don’t need more tools. We need fewer handoffs, less chaos, and more space to do the work that requires our superpowers of context, clarity, and judgment. Internal communications professionals understand the exhausting effort of balancing daily chaos. You might find yourself running three campaigns simultaneously, announcing a critical leadership transition, updating your hybrid work policy, and preparing for a quarterly town hall all at once.

Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI.

While most enterprises are talking about how they approach AI transformation, increasingly knowledge management and arranging the required context are important factors in whether or not AI can work effectively. This shift is creating demand for a new role called the Knowledge Architect. We have Systems Architects to design the overall structure of software and hardware systems. Knowledge workers execute on work across different functions like Sales, Marketing and Engineering to achieve business goals.