Teams | Collaboration | Customer Service | Project Management

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Agency Utilization: The Basics & 6 Ways to Improve It

Jun 10, 2025 By Rachel In Scoro
To increase profitability and productivity while decreasing burnout and turnover on your team, you need to optimize your agency utilization. With insights from agency leaders and ops consultants, our guide will help you understand the importance of tracking this metric. And how to calculate and improve it over time. Let’s dive in.
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11 Time Tracking Best Practices-With Tips From Industry Leaders

Jun 10, 2025 By Team Scoro In Scoro
Time tracking data is only as good as the system behind it. If your current process leads to scattered or incomplete logs, you’re not just missing hours—you’re missing insight into profitability, performance, and planning. To help you avoid that, we spoke with experienced operators, consultants, and leaders. In this guide, they share the time tracking best practices that have helped their teams reduce scope creep, increase billable utilization, and make smarter resourcing decisions.
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Drowning in Data? 8 Metrics That Matter for Agency Leaders

Jun 5, 2025 By Sean Collins In Scoro
Data is a good thing for agencies to rely on. But too much data can cause more problems than it solves. If your agency dashboard is overloaded with dozens of metrics and graphs, it makes it hard to answer the big questions: To make it easier to focus, we’ve identified the eight key metrics that let you zero in on your four ‘CORE’ business areas: Let’s walk through each one.
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Are you helping or hindering your delivery team? With Galen Low

Jun 3, 2025 By Scoro In Scoro
Ops Leaders, are you unintentionally making life harder for your delivery team? Galen Low, co-founder of The Digital Project Manager and host of The Digital Project Manager podcast, joins us to flip the lens, and spotlight the real impact of operational decisions from the delivery floor up. Galen has spent years helping digital PMs thrive in chaotic environments. In this episode, he shares the signs leaders might be missing when systems break down and how to create structures that support people doing the work.
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June 2025 Version Update: ELI Insights & Enhanced Project Metrics with Trends and Alerts

May 28, 2025 By Sintija Ērgle In Scoro
Hold onto your hats because this month’s update is a big one! From a brand new skill set for our AI-powered smart companion ELI to enhanced project metrics with trends and alerts, and a redesigned task list that speeds up your everyday work – everything in this update is built to remove friction and help your team move faster and stay informed.
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The Financial Fog: 8 Signs Your Agency's Going Broke

May 22, 2025 By Rachel In Scoro
If you’ve ever spent time in a city like San Francisco or Milan, you know that fog usually creeps in overnight—unnoticed until you wake up in the thick of it. Financial “fog” at an agency can feel the same way. Seemingly out of nowhere, cash gets tight, a retainer client drops, and now, you’re not sure you can cover payroll. And although this financial trouble feels sudden, there are almost always clues leading up to it.
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Agency Operations: Lessons from WPP's Global Ops Lead

May 21, 2025 By Marilyn In Scoro
To run your agency efficiently, you need to have the right foundation in place. Otherwise, you’ll have to constantly put out fires and solve daily problems—which is frustrating for everyone. Take a step back and evaluate your big-picture agency operations with tips from our podcast interview with Preston Chandler, Global Practice Lead for Strategic Operations at WPP. Learn how to get to the root of agency inefficiencies and address them with a simple, four-category framework.
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Strategic Ops, Unlocked: Manish Kapur's Workshop Playbook

May 19, 2025 By Scoro In Scoro
What does it really take to operate more strategically as an agency? Manish Kapur returns to The Handbook to help agency ops leaders shift from firefighting mode to future-focused thinking. If you’ve ever struggled to carve out time for the big picture while juggling the day-to-day, this episode is your playbook. Harv and Manish dig into how to run fast-paced, high-impact workshops that drive meaningful change – and how to keep momentum once priorities have been decided.
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How a creative agency saves 2-3 days on every new quote

May 8, 2025 By Kadri In Scoro
Before Scoro, Kojo was using a range of systems to run its daily operations: As a result, project management, quoting, and billing were handled in separate systems. This led to inefficiencies and constant switching between tools. In 2020, Kojo decided to transition from Accelo to Scoro to optimize their processes. In a nutshell, this is what they were able to achieve.
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A Beginner's Guide to Project Accounting

May 8, 2025 By Kiran Shahid In Scoro
Project accounting means tracking financial data for each individual project. It’s essential for professional services firms running multiple client projects—like agencies, consulting companies, and architecture and engineering firms—where each project has unique scopes, timelines, and pricing models. Accurate project accounting involves monitoring your: This way, you can quickly determine whether you’re on track to still meet your revenue and profit margin targets.
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