Teams | Collaboration | Customer Service | Project Management

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for a fireside chat about how their support team is doing something pretty radical: turning customer data into a strategic asset across the company. What followed was a goldmine of insights into how support dashboards are transforming Token’s operations, culture, and even hiring decisions. Here are 9 lessons from their conversation.

Zendesk recently launched its brand-new Dashboard Builder, and there’s plenty to get excited about. To help you get the most out of it, we asked Zendesk Expert Jude Kriwald to break it all down. In this post, he covers what’s changed, what’s improved, where there might be challenges, and how to successfully migrate your existing dashboards. Zendesk recently launched a new Dashboard Builder in Explore.

Employee performance dashboards are becoming a must-have tool for managers and HR professionals who want to streamline their operations, make smarter decisions, and create an environment where employees can truly shine. Think of it as a dashboard in a car, but instead of tracking your speed and fuel levels, it tracks your team’s output, engagement, and overall productivity.

As Periculo rapidly grew, they realized critical business data was hidden in the tools they use, out of sight and underutilized. Cory Vollbrecht, Director of Operations, shares how Geckoboard helped them make data visible, actionable, and accessible across the company.

For Chris Brogan, VP of Customer Operations at Token, data isn’t just important, it’s critical. Leading a fully remote team, he relies on real-time insights to keep Customer Support aligned, responsive, and informed. Before implementing Geckoboard, reporting was a challenge. As a small business without a dedicated data owner, Chris was frequently asked for updates on ticket trends and customer satisfaction. Reporting was manual, time-consuming, and often failed to tell a clear story.

Managing a project can be overwhelming, but with the right tools, it doesn’t have to be. Project dashboards give you a real-time, visual snapshot of your project’s progress, helping teams stay organized, track key metrics, and make smarter decisions. Whether you're managing project timelines, budgets, or resources, a project dashboard keeps everything in one place, saving time and improving productivity.