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By James Davis
The biggest shopping event of the year is here! It’s the perfect opportunity to upgrade your business toolkit with incredible discounts on top software tools. We’ve gathered a list of the best deals across various categories to help you save big while enhancing your business operations.
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By James Davis
Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.
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By James Davis
In-app messages are amazing tools you can use to propel sales, onboard a new user, and interact with your users daily. It can diminish the volume of live attention requests your customer service team receives, and make it easier for the sales team to convert new users. In-app messaging is vital for your customer engagement strategy. If you know how to use it, you’ll reach the right user at the right time to address their queries. But, what is in-app messaging?
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By James Davis
Customer service apps are great. They help us communicate with customers very easily, and engage them effectively, all while staying under budget. Unfortunately, a customer service app will only be effective as long as it’s good for you, your company, and your customers. Here are over 15 customer service apps your CS team will love, their pros and cons, and the platforms they’re available for. Let’s get started.
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By James Davis
Customer support tools are vital for any company looking to upgrade its customer support. In this article, we’ll compare Drift vs Intercom to find out which is the right customer support tool for you. We’ll compare them based on the following: By the end of the article, you’ll know all of the main differences between Drift and Intercom, and you’ll know which is the right customer service tool for you. Let’s get started.
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By James Davis
That’s why we’ve compiled a list of the best 25 communication tools for you and your team, so you can always stay in touch with each other and with your customers. These tools will help you handle team communication, manage your projects, and even automate customer communication. By the end of the article, you’ll know exactly which tools you should be using. Let’s get started.
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By James Davis
You can’t improve your customer service without tracking the right customer service KPIs or Key Performance Indicators. Customer service KPIs are vital to understanding how your customer service efforts are doing, where you’re lacking, and how to improve. Tracking too few KPIs will give you an incomplete view of your customer service. But tracking too many KPIs will quickly overwhelm you and make you lose sight of what matters.
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By James Davis
If you want to excel at customer service, you need to master proactive customer service. Proactive customer service is key to making your users and clients feel cared for. With proactive customer service, you can prevent and deal with crises, and it plays a vital role in forming loyal customers and brand advocates. But what’s the secret behind truly mastering proactive customer service? How can your company switch from reactive to proactive customer service? Let’s find out.
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By James Davis
You may already be familiar with chatbots and how useful they are. So, in this article, we’ll go through everything you need to know about great chatbot design. We’ll show you the ins and outs so you can design chatbots that provide excellent customer service, convert more leads, and engage with your audience. We’ll also go through: By the end of the article, you will have everything you need to design not just any chatbot, but the right chatbot for you. Let’s get started.
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By James Davis
In this article, we’ll go through the 20 best chatbot apps that will allow you to create chatbots the easy way. With chatbots, you can provide better customer service, make more sales, and engage with your audience 24/7, without the expenses of live customer support. They will help you to know that your live reps are spending time with people who need live reps, instead of having them answer the same questions over and over again.
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Messagely helps you acquire, engage, and support customers so you can grow faster. In short, we make conversations with your customers awesome.
Messagely is a customer messaging platform that helps businesses acquire, engage and support their customers. Our tool allows you to have meaningful conversations with your customers, and this in turn leads to increased customer satisfaction, higher retention rates, and more money in the bank.
Optimize your Sales, Marketing, and Support:
- Live Chat That Will Delight Your Customers. From the consumer’s point of view, live chat is the gold standard in customer support. From a business perspective, it also pays to offer live chat. That’s why our customer messaging platform is built with all the tools and features you need to excel at live chat.
- Chatbots Qualify Leads And Book Meetings 24/7. Set up your chatbot in just five minutes, then go ahead and take the day off. While you enjoy your time off, your chatbots will be hard at work qualifying and converting prospects into paid customers. Now that’s what we call working smart.
- Modern Customer Messaging With Full Background And Context. Messagely pulls together all the information on a customer’s account, and gives you a full record of each interaction your customer has had with your company. Now you can focus on the solution, and solve your customer’s issues in record time.
- Shared Inbox To Skyrocket Productivity. Messagely’s customer support software is powered by a shared inbox that helps you to keep track of all your communications. (We’re talking emails, social media messages, live chat messages, text messages, and more). This allows you to follow up more quickly, and always stay on top of support requests.
- Knowledge Base So Customers Can Help Themselves. Messagely makes it easy for you to build a fully customizable knowledge base (no coding experience required). Customer needs help, but you’re offline? No problem – they can access your knowledge base, and identify relevant documents by themselves.
A Modern Messaging Platform to Acquire, Engage & Support Customers.