Customer service is constantly evolving, and the best customer service representatives (CSRs) are able to adjust their skillset to keep up. With these well-developed and specialized skill sets, these professionals are attractive to even the world’s largest tech companies. Here’s a look at the customer service representative skills you’ll need to get these companies’ attention.

Customer service isn’t just about answering questions and diplomatically handling complaints. It’s also about delighting your customers to generate goodwill and build lasting relationships at every turn. To help you protect and enhance your revenues, let’s explore what makes a great customer service philosophy, and how you can create yours.