Teams | Collaboration | Customer Service | Project Management

February 2020

The Expert Guide to Customer Success

Every business dreams of having countless satisfied and loyal customers. Once you’ve crossed a certain point, those people are more than just customers – they are enthusiastic promoters and brand advocates of yours, who wouldn’t dream of ever switching to another competitor. Of course, these types of customers are rare. And to acquire them, businesses have to pull out all the stops, and develop a strong focus on a critical area: customer success.

Prevent Miscommunication with These 10 Tactics (incl. 5 Popular Examples)

Each day, we all communicate using a diverse range of methods to share our ideas, thoughts, emotions, and opinions. Communication is a beautiful thing that’s at the core of who we are. But it’s also very complex, and the threat of miscommunication is constantly looming. In fact, Dale Carnegie (the author of How to Make Friends and Influence People) stated that 90% of management problems are caused by miscommunication.